Desktop Support Technician

1 week ago

Brossard, Quebec, Canada Great River Financial Services Inc (GRFS) Full time $62,000 - $73,000 per year

Job description:

Job Title: Field Technician – IT Support Job Summary

We are seeking a versatile Field Technician with experience in IT Desktop system support. The role involves troubleshooting Firewalls, Internet Modem, Windows, Operating system, supporting credit/debit card transaction systems, and PC, Monitors, Printers, Scanners.

Credit/Debit & POS System Support

  • Install, configure, and troubleshoot POS devices, credit/debit card readers, and transaction terminals used in fuel stations.
  • Resolve issues related to failed transactions, communication errors, and device malfunctions.
  • Coordinate with payment service providers for updates, connectivity, and device replacements.
  • Ensure compliance with payment security and device standards.

Network & Connectivity Support

  • Install and maintain basic network devices such as routers, switches, Wi-Fi access points, and communication modules.
  • Troubleshoot network outages affecting pump controllers, POS terminals, or metering systems.
  • Verify LAN/WAN connectivity and diagnose issues using tools like ping, traceroute, etc.
  • Support SIM-based or wireless network modules used in remote pump monitoring systems.

Documentation & Reporting

  • Maintain accurate service logs, calibration reports, maintenance checklists, and troubleshooting records.
  • Prepare incident reports and escalate recurring issues to engineers or vendors.

Required Skills & Qualifications

  • Diploma/ITI in Mechanical, Electrical, Electronics, or related field.
  • 1–5 years experience in IT Desktop technical support.
  • Basic understanding of POS terminals, payment systems, or electronic controllers.
  • Familiarity with routers, switches, and basic network troubleshooting.
  • Good communication and customer-service skills.

Work Environment

  • On-site / ON CALL field role for IT Desktop Support
  • Requires travel, remote site visits, and occasional off-hours support.

Job Types: Part-time, Fixed term contract, Casual, Freelance

Job Types: Part-time, Casual, Freelance

Pay: $20.00-$27.00 per hour

Benefits:

  • Flexible schedule

Application question(s):

  • Do you have a reliable Car to drive

Experience:

  • Desktop support: 2 years (required)

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