General Manager

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Your work location:
Masonville London TRR

City:
London

What you will do:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called The Rec Room.

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto is currently recruiting for the position of General Manager - The Rec Room Masonville Mall, reporting to the Executive Director (ED). This position will be based in London, Ontario at 1680 Richmond St.

The General Manager (GM) shall work to ensure The Rec Room policies, procedures and standards are being followed and adhered to within their assigned venue. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The GM will manage and take primary accountability for the profit and loss performance of the venue against budget.

The General Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the General Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their management compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:

- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the Rec Room brand.
- Practice and role model Company culture.
- Interview, recruit, train and coach venue management, and proactively plan for succession.
- Conduct regular meetings with Department Managers to provide feedback, set goals and evaluate performance.
- Work with Department teams to execute employee training and development strategies.
- Understand and implement appropriate disciplinary action for performance and behavioral management.
- Evaluate and take action to improve location turnover and increase employee morale by creating a supportive employee centered environment.
- Plan, evaluate and monitor operations, merchandise, and financial areas within multiple departments to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Manage sales, staffing and operational budgets and plans to ensure profitability.
- Provide counsel and facilitate resolution of barriers to location performance and guest service standards.
- Evaluate practices and procedures on an ongoing basis and provide recommendations to the ED to optimize for changing business needs.
- Ensure all Managers, Players, and Administrators adhere to all cash handling policies and procedures.
- Share Best Practices across departments to increase performance levels and guest satisfaction.
- Evaluate operations standards daily and establish improvement plans for approval by ED.
- Ensure execution excellence of Groups & Events across all venues.
- Ensure implementation of Marketing collateral and activations and ensure compliance.
- Manage the inventory and shrinkage of all departments.
- Maintain communication between venue and ED/Support Centre.
- Document and communicate progress to ED.
- Accurately and efficiently maintain assigned records, Company funds and property in accorda