Dispatch Coordinator

2 weeks ago

Lachine, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Green is a division of Metro Supply Chain Inc. a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Responsible for tracking trucks, communicating with drivers to assist with escalations. Work within a warehouse environment to provide support where needed, assisting with customer escalations. Provide amazing customer service to our clients and customers.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Input carrier codes and schedule pickups/deliveries
- Trace delivery trucks to ensure deliveries arrive on time
- Prior driver departures, ensures that specials to be covered are assigned
- Follow ups on specials assigned
- Work with drives to attend issues upon delivery and attempts to reconcile
- Analyzes carrier service reports monthly. Compiles data issues report.
- Analyzes daily planned routes for efficiency
- Provides back up support in the department as needed
- Promotes a clean, safe and positive work environment
- Other tasks as assigned

**EDUCATION & EXPERIENCE**:

- High school education or equivalent. Post-Secondary education is an asset
- 1-2 year of experience in a warehouse environment preferred
- 3 years in a similar role or in customer service experience

**CORE COMPETENCIES**:

- Ability to prioritize work assignments
- Ability to multi-task and have a positive attitude
- Service oriented with effective customer interaction skills
- Strong knowledge of computer systems including WMS, Microsoft Office products
- Knowledge on tracking software Shiptrack

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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