Dispatcher

**JOB DESCRIPTION**

Reporting to the Operations Manager Endmile Logistics, the Dispatcher is responsible for the
- daily scheduling of company and independent contracted resources to meet

customer requirements, focusing on maximizing payload and utility in a safe manner.

**Note: This Job Description may not encompass the entire scope of this role, as other**

**duties maybe assigned by management**.

**RESPONSIBILITIES**
- Ensure the drivers have the proper instructions to perform their duties safely;
- Give directions to the drivers to help them find the client’s addresses;
- Verify that shipping destinations are accurate on the map,
- Coordinate the daily assignment of company and contracted resources to

maximize equipment utility and payload while maintaining a high level of

customer service,
- Verify that drivers are on time for the deliveries,
- Ensure that all trips on the planning trip sheet are done in a timely manner,
- Optimize all pickups, drops and deliveries on a daily basis;
- Work with all departments of the organization on a daily basis.

**Problems Resolving**
- Find solutions for driver's issues, complaints and inquiries;
- Listen to all driver concerns and act on them appropriately as they relate to:

- Driver's ability to perform his duties effectively;
- Opportunities that would increase efficiency for both the Company and

the customer;
- Dispatch drivers using a fair and consistent approach;
- Resolve customs problems in a timely manner, when they occur;
- Mechanical and computer failures must be reported to the Manager.

**Schedule Requirements**
- The schedule for this position operates 7 days
- Weekend Availability is Required.
- Morning Shift - 8am to 4pm
- Evening Shift - 3pm to 11pm
- Should be open to work both Morning and Evening Shift

**Data**
- Ensure that all paperwork passing through dispatch are accurate before

sending deliveries;
- Ensure all drivers and equipment meets regulatory and corporate compliance;
- Assign the proper equipment for the jurisdiction and the job requirements;
- Ensure that the driver has adequate time to perform his duties safely and within

the Hours of Work regulations;
- Ensure that all equipment respects all transport regulations before departing.

**Education & Experience**
- High School Diploma required;
- Post-secondary education is preferred;
- 2-3 years of related experience.

**Knowledge & Qualifications**
- Good knowledge of the transportation industry;
- Experience in bulk and/or hazardous commodities is desirable;
- Advanced communication and managerial skills;
- Self-motivated and able to work with mínimal supervision;
- Experience in computerized environment;
**CORE COMPETENCIES**

Communication
- Work requires professional written and verbal communication and interpersonal

skills;
- Ability to participate in and facilitate group meetings;
- Expresses ideas clearly and effectively;
- Strong listening skills - listens to understand; is not judgmental;
- Conflict resolution - confronts problems openly and works constructively to find

common ground;
- Fluently bilingual both verbal and written.

**Organizational Effectiveness**
- Ability to multi-task and attend to detail in a fast-paced dynamic environment;
- Seeks ways to add value to the organization;
- Has a genuine desire to help people; has respect and empathy for others;
- Seeks to understand issues and trends.

**Self-Management**
- Personal accountability -- knows own strengths and weaknesses and accepts

responsibility for actions;
- Demonstrates consistency between words and actions;
- Inspires trust and confidence of others;
- High standard of ethical behavior;
- Respectful of those not present.

**Adaptability**
- Demonstrates confidence in the face of challenges;
- Recovers quickly from problems and setbacks;
- Responds with flexibility to multiple demands and change.

**Work Management**
- Sets priorities - can describe goals of a project and results to be achieved;
- Initiates and follows through to completion;
- Balance of professional and personal life.

**Job Types**: Full-time, Permanent

**Salary**: $21.30-$22.30 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Evening shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- LACHINE, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: One location