Dispatch Coordinator

2 weeks ago

Lachine, Canada Day & Ross Full time

**You belong at Day & Ross.**

**Dispatch Coordinator**

Permanent Full-time
Lachine, QC.

**How You’ll Help**
- Generate, review and distribute relevant reports (Salesforce) to monitor performance metrics and ensure timely deliviers
- Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues
- Communicate with other departments as needed to resolve any missed pick up issues
- Ensure prompt response to customer queries, inquiries and concerns
- Diret urgent requests and escalation ot the appropriate team members or departments
- Serve as a liaison between dispatchers and other departments faciliting the smooth flow of communication
- Monitor driver performance and report findings to manager
- Identify areas for improvement and efficiencies.
- Exception queue management

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome.
- Computer skills - accuracy, MS products, SalesForce,
- Bringg, web based programs such as TruckMate
- Demonstrated customer relationship skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Strong sense of urgency and ability to respond to demands in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
- Ability to work independently; a self-starter
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
- Ability to work a flexible work schedule
- Results focused
- English and French language skills required
- Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

LI-GP1
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