Customer Accounts Administrator

6 days ago

Concord, Canada Penn Engineered Fasteners Corp Full time

We are a specialized distributor of engineered fasteners to the automotive and industrial industry throughout North America, Asia and Europe. We currently have an opening for a **Customer Account Administrator.**

**Job Summary**

The Customer Account Administrator will have direct contact with our customers to process orders and follow through with the delivery. While maximizing profitability and minimizing costs, the Customer Account Administrator will ensure target levels of customer satisfaction are met.

**Duties and Responsibilities**
- Initiates quotes to customers as required
- Ensure orders are firmed in advance to allow packing/picking times
- Monitor customer’s parts for changes in usage and advise appropriate departments
- Initiate APQP (Advanced Product Quality Planning) meeting for all new Purchase orders received for Automotive accounts for review with APQP team members
- Follow through from a new purchase order to releases received from the customer
- Collaborate with internal departments (Purchasing, Shipping, and Quality) to ensure customers’ product is delivered on time.
- Initiate any expedites, if required, with customers, internal purchasing, and logistics department
- Monitor pricing for any low gross profit items and advise the Supervisor
- Assists accounting with communicating outstanding and overdue balances
- Set up blanket orders for industrial accounts and monitor to ensure the product is purchased, released, and completed in the specified time on the blanket purchase order Initiate a new blanket order with the customer after expiration
- Maintenance of the customer account to ensure correct information such as contacts, ship dates, and method of shipment is up to date
- Back up team members during absences
- All other duties assigned as required

**Knowledge, Skills, and Abilities**
- University degree or equivalent from a college
- 3-5 years of experience in Customer Accounts, preferably with industrial and/or automotive products
- Intermediate Computer Skills in Microsoft Office programs
- Excellent communication skills, both oral and written
- Time management skills, including the ability to multi-task and prioritize tasks
- Proven decision-making,analytical, and problem-solving skills
- Excellent interpersonal skills
- Ability to adapt to sudden changes in Customer demands in a professional manner
- Detail oriented
- Ability to read basic blueprints is an asset

**Working Conditions**
- Inside office environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Concord, ON

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