Technical Support Representative

1 week ago

Toronto, Canada Axon Full time

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Your Impact**:
**Location**:Remotely in Canada
**Reports to**:Director, Technical Support

**What You'll Do**:

- Troubleshoot and resolve technical issues related to Axon Hardware and Software products
- Serve as the primary point of contact for all support issues that require french communication
- Assist customers utilizing problem solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

**What You Bring**:

- Bachelors degree or equivalent work experience
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- 2+ years of experience in networking and telecommunication a plus. Preference will be given to those with technical support roles, related to public safety and government
- Fluency in French and English is required.
- Network, system administration, and/or telecommunication-specific professional certifications a plus
- Proficiency with Microsoft Office
- Excellent verbal and written communication skills
- Passion for helping people and solving problems
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Excellent comprehension of internet networking and routing
- Excellent analytical/troubleshooting skills
- Excellent interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
- Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
- Ability to perform assigned tasks and projects quickly, accurately, and professionally
- Self-driven, ability to work independently and actively seeks out team needs and solution
- Benefits listed herein may vary depending on the nature of your employment and the location where you work_

**NOTE**: _The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._

  • Technical Support Representative

    1 week ago

    Toronto, Canada LG Electronics Canada Full time

    LG Canada is currently seeking a Technical Support Representative to support inbound calls, while being based out of our Head Office, from Authorized LG Service Centers. This position supports LG’s strategic plan to provide high quality in-home repair for our customers (end-users), while consistently improving the speed of repair. PRINCIPLE...

  • Technical Support Representative

    4 days ago

    Toronto, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Technical Support Representative

    2 days ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $50,000 - $80,000 per year

    Technical Support Representative  About NRT NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment...

  • Technical Support Representative

    5 days ago

    Toronto, Canada NRT Technology Corp. Full time

    Join to apply for the Technical Support Representative (5) role at NRT Technology Corp. Join to apply for the Technical Support Representative (5) role at NRT Technology Corp. About NRTNRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! Technical Support...

  • Technical Support Representative

    2 weeks ago

    Toronto, Canada NRT Technology Corp. Full time

    Join to apply for the Technical Support Representative (5) role at NRT Technology Corp.Join to apply for the Technical Support Representative (5) role at NRT Technology Corp.About NRTNRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!Technical Support...

  • Technical Support Representative

    5 days ago

    Toronto, Canada NRT Tech Full time

    Posted Tuesday, August 5, 2025 at 4:00 AM Technical Support Representative About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world....

  • Technical Support Representative

    3 weeks ago

    Toronto, Canada NRT Tech Full time

    Job Description Posted Thursday, October 23, 2025 at 4:00 AM Technical Support Representative About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise...

  • Technical Support Representative

    3 weeks ago

    Toronto, Canada NRT Tech Full time

    Job Description Posted Thursday, October 23, 2025 at 4:00 AM Technical Support Representative About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers...

  • Technical Support Representative

    3 weeks ago

    Toronto, Canada NRT Tech Full time

    Job Description Posted Thursday, October 23, 2025 at 4:00 AM Technical Support Representative About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers...

  • Technical Support Representative

    2 weeks ago

    Toronto, Canada NRT Tech Full time

    Job Description Posted Thursday, October 23, 2025 at 4:00 AM Technical Support Representative About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers...