Technical Support Representative

2 days ago

Toronto, Canada ARC Business Solutions Full time

**_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector._**

ARC Business Solutions Inc. is currently seeking individuals with experience as a Technical Support Representative for immediate opportunities. This is for a 6-8 month contract and is onsite in Toronto.

**ROLE: Technical Support Representative**

**Qualifications**:
**Mandatory Prior Experience**
- Minimum 1 year experience in an IT helpdesk or desktop support role.
- College diploma in Information Systems or equivalent related work experience and or education.
- Advance troubleshooting skills in Windows 11/10 desktop environments.
- Knowledge of Active Directory and creation/management of users.
- Basic identity and endpoint security understanding.
- English, written and verbal.

**Responsibilities**:

- Provide Level 1 and Level 2 technical support for staff, resolving hardware, software and networking issues.
- Assist in the setup, configuration, and maintenance of computer systems, software and network.
- Provide training to staff:

- On-site training with staff & virtual training via Teams
- Creating training videos
- Moving to new office:

- Assist in packing/unpacking and disassembling/assembling IT computers and equipment
- Must be able to physically lift heavy equipment (less than 25 pounds)
- Ability to communicate effectively with all levels of staff; verbal and written.
- Ability to remain calm under pressure and provide excellent customer service.
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- If necessary, able to work weekends based on business needs (scheduled in advance).

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process. We offer a competitive salary, profit sharing, share options and a comprehensive benefits package. These positions can be filled by full time ARC employees or contractors.

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