Technical Support Representative

Join to apply for the Technical Support Representative (5) role at NRT Technology Corp.Join to apply for the Technical Support Representative (5) role at NRT Technology Corp.About NRTNRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leaderTechnical Support RepresentativeAbout NRTNRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leaderNRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.comReporting to the Manager, Technical Support, the Technical Support Representative’s primary mandate is to resolve client issues in an effective and timely manner. The company’s solutions are mission critical to the business operations of a very demanding clientele.As the front line service point, the Technical Support Representative is expected to:Ascertain problem descriptionPerform speedy analysis and issue resolution (preferably without external help)Provide advice to clients or partners on technical questionsEscalate or reassign problem tickets to internal or external expertsRecommend service improvementsCore CompetenciesListening skillsQuestioning skillsCustomer Service skillsInterpersonal Skills (Verbal and Non Verbal)Problem Solving skillsRapport Building TechniquesQualificationsMinimum 1 year experience in a technology support role in a helpdesk/call centre environmentOutstanding approach to teamwork, collaboration and communicationPC Hardware and Software troubleshooting experienceAbility to discuss and resolve complex issues over the telephoneExperience/willingness to work on a shift rotationSuperior written and verbal communication skills along with strong problem solving and organizational skills; ability to facilitateAbility to understand the importance of SLA’s and delivering to client’s expectationsAbility to function efficiently without direct supervisionExcellent customer service skills with a professional demeanor at all timesAdvanced trouble-shooting and problem solving skills for dealing with escalated issues; ability to visualize a problem or situation and think abstractly to solve itGeneral RequirementsAnalyze internal and external client issues relating to technical support, and provide answers by identifying problems; sourcing answers; guiding client through corrective stepsAnalyze and/or isolate the root cause of issuesMaintain and record issues in a clear and concise manner using the various Customer Support Centre toolsMaintaining technical knowledge and learning new products as requiredDispatch 3rd party hardware service suppliers in compliance with service agreementsParticipate in special service-related meetings that are convened to address escalated issuesMaintain a friendly presence and helpful attitudeUnderstanding of the fundamental operations of NRT’s commonly used software, hardware, and other equipment in order to provide technical guidance for escalated issuesHeat (software)Ability to multitask effectively during busy times; exercise patience and professionalism during stressful situations and when dealing with clients and subordinatesAbility to work responsibly with minimum supervisionEffective conflict resolution skillsOther duties as assigned by the Customer Support Centre ManagerEducation and TrainingPost-Secondary education in Information TechnologyBilingual in French would be an assetPrevious helpdesk or call centre experience would be an assetPreference will be given to candidates with training, experience and/or certification in IT or networking (eg.MCP or MCSE)A + Certification will be highly considered but not a pre-requisiteProficient with Windows OS platforms (PC and Server)Familiarity with a helpdesk Ticketing system considered an assetSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesGambling Facilities and CasinosReferrals increase your chances of interviewing at NRT Technology Corp. by 2xSign in to set job alerts for “Technical Support Representative” roles.Technical Support Specialist - 3 month contractToronto, Ontario, Canada CA$40.00-CA$50.00 2 weeks agoToronto, Ontario, Canada $55,000.00-$70,000.00 2 weeks agoTechnical Support Specialist - EnterpriseMississauga, Ontario, Canada CA$60,000.00-CA$60,000.00 2 weeks agoTechnical Support Analyst, Applications, TangerineToronto, Ontario, Canada $60,000.00-$70,000.00 4 weeks agoTechnical Support Representative - On-siteScarborough, Ontario, Canada 3 months agoRichmond Hill, Ontario, Canada 1 week agoTechnical Client Support Analyst (Mississauga)Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)We’re unlocking community knowledge in a new way. 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