Guest Services Manager

6 days ago

Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

**Job description**

**Guest Service Manager Responsibilities**:

- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
- Working desk manager
- Available all weekends due to business needs
- Backup Night audit trained

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

  • Guest Service Agent

    1 week ago

    Sherwood Park, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Administrator

    1 week ago

    Sherwood Park, Canada Massage Addict Sherwood Park Full time

    POSITION: Guest Services Administrator/Front Desk Associate We are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and administrative...

  • Guest Service Associate

    1 week ago

    Sherwood Park, Canada Massage Addict Sherwood Park Full time

    We are looking for Guest Service Administrator with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and administrative skills, along with a great personality and a can-do attitude...

  • Guest Service Associate

    3 days ago

    Sherwood Park, Canada Massage Addict Sherwood Park Full time

    We are looking for Guest Service Administrator with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and administrative skills, along with a great personality and a can-do attitude...

  • Alpine Guest Services Supervisor

    2 weeks ago

    Manning Park, Canada Manning Park Resort Full time

    Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddleboarding, snowboarding, skiing, and snowshoeing? Well, we have that and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life and...

  • Service Manager

    1 week ago

    Sherwood Park, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Manager** to work at **Sherwood Park** Volkswagen!** This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a...

  • Field Service Manager

    2 weeks ago

    Sherwood Park, Alberta, Canada Blackstone Industrial Services Inc Full time

    Blackstone Industrial provides innovative, high-quality, and sustainable solutions for critical rotating and static equipment. As one of North America's leading technical service providers, we excel in field services, parts, repairs, and engineering. Trusted by industries such as heavy oil and refining, petrochemical, power generation, energy transmission,...

  • Housekeeping Manager

    2 weeks ago

    Sherwood Park, Canada Ramada by Wyndham Sherwood Park Full time

    **House keeping Manager Job Description** **Department: Housekeeping** **Reports to: Assistant General Manager/General Manager** **What is the job?** As Housekeeping Manager, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences. **Your day to day** -...

  • Customer Service Representative

    22 hours ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    DescriptionThis posting is for multiple hourly positions at Broadmoor Golf Course  Positions are ranging from April – October 2026.As a Customer Service Representative with the Broadmoor Golf Course, you will be a wealth of information. In listening to guests' needs, you will be able to provide them with timely and applicable information regarding...

  • Customer Service Representative

    24 hours ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    This posting is for multiple hourly positions at Broadmoor Golf Course  Positions are ranging from April – October 2026.As a Customer Service Representative with the Broadmoor Golf Course, you will be a wealth of information. In listening to guests' needs, you will be able to provide them with timely and applicable information regarding products,...