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Housekeeping Manager

3 weeks ago

Sherwood Park, Canada Ramada by Wyndham Sherwood Park Full time

**House keeping Manager Job Description**

**Department: Housekeeping**

**Reports to: Assistant General Manager/General Manager**

**What is the job?**

As Housekeeping Manager, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

**Your day to day**
- Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Educate and train all team members in compliance with laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Carry out special requests from guests, VIPs, repeat visitors and Wyndham members
- Help guests with their questions and complaints to achieve complete guest satisfaction
- Look smart
- Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
- Reunite items with owners - and log any lost and found property
- Perform other duties as assigned. May also serve as manager on duty
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
- Maintain proper inventory levels managing cost per room for supplies and labour
- Carry out the special requests from guests, VIPs, repeat visitors and Wyndham members
- Must be fluent in English, other languages are an asset

**How do I deliver this?**

**We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Wyndham hotels.**

Each Wyndham hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- **True Attitude**:being caring, wanting to make a positive difference, and building genuine connections with guests
- **True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- **True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- **True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**What we offer**

We’ll reward all your hard work with a great pay and benefits - including a great room discount and superb training.

Join us and you’ll become part of the Wyndham family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sherwood Park, AB T8H 2A2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cleaning: 2 years (preferred)

Work Location: In person