Manager of Community Based Seniors' Services

**Manager of Community Based Seniors’ Services**

**Internal Job Posting Full-Time
**South Vancouver Neighbourhood House (SVNH) is on the unceded, occupied, ancestral, traditional, and stolen**
**homelands of the Coast Salish Nations, the xʷməθkwəy̓əm (Musqueam), Skwxwú 7mesh (Squamish), and**

**Səli̓́ lwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
South Vancouver Neighbourhood House is looking for a Manager of Community Based Seniors’ Services. Working
within a community development framework, this collaborative leadership position provides management,
oversight and coordination of community-based non-medical programs and integrates these into the SVNH
seniors’ program. As the Manager, you will directly supervise and support capacity building and professional
development of a diverse team of staff and volunteers. The position oversees recruiting, hiring, orienting,
coaching, supervising, and other HR processes for staff and volunteers of the program in consultation with the
Director of Seniors’ Programs.

**Duties and Responsibilities**:
**Program Management and Coordination**:

- Coordinates and provides oversight of the following programs non-medical community-based seniors’

programs including the South Vancouver Better at Home basket of services (transportation, friendly
visiting, yard work, grocery shopping and frozen meal service) ; and the Age Well at Home initiative
designed for vulnerable seniors living in Southeast Vancouver.
- Working with a staff team, provides support to participants, interns, and volunteers to guarantee success

(i.e., community-based projects, mentor matching, providing guidance and supervision, etc.)
- Takes lead in developing and preparing funding proposals, and identifying new funding opportunities to

support project leads in sustaining community-based activities, and / or augment the project.
- Plan, administer, monitor, and control program budgets.
- Organizes resources, including human, financial and other, to achieve goals.
- Monitors, evaluates, documents outcomes, submits outcome and monitoring reports, and ensures

program objectives and outcomes meet funder expectations.

**Community Development**:

- Using a holistic asset-based approach (individual, community and organizational) to establish goals and

objectives with inputs from participants/ volunteers, community partners, staff, and Program Director.
- Builds and maintains relationships with local community members and community partners to create

community links to support initiatives.
- Identify and support community leaders in carrying out various initiatives.
- Facilitate community gatherings and training in a manner conducive to capacity-building and leadership

development.
- Actively engage the community in the development of and the decision making related to participant and

community issues
- Act as an advocate for seniors in the community.
- Participate in / conduct social research and/or develop initiatives in partnership with educational

institutions.
- Assesses and provides enhancements and supports to House activities, such as community celebrations and

multicultural events; and supports implementation of these activities, including overseeing logistics, etc.
- Provide guidance and oversee related community engagement initiatives as delegated by the Program

Director.

**Staff and Volunteer Management**:

- Directly supervises and supports capacity building and professional development of a diverse team.
- Responsible for recruiting, orienting, supervising, mentoring, performance appraisals, etc.
- Oversight of the development and implementation of training and orientation of volunteers and/ or staff

related to intercultural communication, antiracism, leadership, and other relevant topics.

**Qualifications**:

- Minimum 3-5 years demonstrated experience in community development from an asset-based

perspective.
- University degree or equivalent combination of experience and education in a relevant field (such as

gerontology, community development and social work).
- Demonstrated experience in supervising staff, interns, and volunteers.
- Ability to work collaboratively with culturally diverse community residents, volunteers, co-workers, and

community service partners.
- Proven experience in project coordination and program development; and ability to plan, mobilize, and

evaluate various initiatives.
- Proven ability to develop programs and successfully secure funding and other resources to implement

programs.
- Knowledge of adult education and strong group facilitation / training skills.
- Strong interpersonal, organizational, leadership and communication skills.
- Excellent oral and written English language skills.
- Experience working in multicultural context inclusive of newcomers and Indigenous populations.
- Oral and written proficiency in a second language reflective of the South Vancouver community (such as

Punjabi, Cantonese, or Mandarin) an asset
- Demo