Resident Services Assistant

Resident Services Assistant  Shannon Oaks | Vancouver, British Columbia, Canada | Casual The Opportunity  At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where support for you is prioritized.  We’re currently seeking a dedicated and compassionate Resident Services Assistant to join our team at Shannon Oaks Vancouver, an all-inclusive premier Independent Living Residence for seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and guests.  About The Role  This is a casual, on-call position. Shifts are offered based on the needs of the community. We are looking for candidates who are comfortable working night shifts and who can be flexible with short-notice call-ins. As a Casual Resident Services Assistant at Shannon Oaks Vancouver, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate records, all while fostering a welcoming and supportive community environment.  Key Responsibilities  Act as an ambassador of Baptist Housing, modeling organizational values and demonstrating servant leadership  Provide professional reception services, answering inquiries from residents and visitors via phone or in person  Respond promptly to resident medical emergencies, primarily by contacting 911  Perform general office duties, including photocopying, faxing, filing, ordering supplies, and maintaining office equipment  Create and manage documents and spreadsheets using Microsoft Word and Excel  Facilitate new resident onboarding, including setting up confidential files, and managing logistics like lockers, parking, and keys  Maintain a confidential resident database and accurate tenancy records  Record meal tickets, compile daily attendance lists, and prepare monthly census reports for billing purposes  Track and invoice resident charges (housekeeping, meals, utilities) and respond to related inquiries  Receive and communicate maintenance requests via the Maintenance Care program  Support resident move-ins, move-outs, and transitions  Maintain resident earthquake kits  Assist the Administrator with projects, participate in team meetings, and support resident events  Attend work-related conferences and seminars for professional development  Promote a culture of health and safety, ensuring compliance with WorkSafe BC regulations.    Requirements  Secondary school graduation  Formal training in basic accounting and Microsoft Word/Excel  Emergency First Aid – Community Care training (St. John Ambulance or equivalent)  Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience  Exceptional interpersonal, communication, and problem-solving skills  Proficiency in Microsoft Office, with strong Word and Excel skills  Knowledge of basic accounting and billing practices  Highly detail-oriented with excellent organizational and time-management skills  Ability to maintain confidentiality and handle sensitive information  Service-oriented mindset with the ability to work independently and collaboratively  Physical and mental ability to perform assigned duties  About You  You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease and maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, and servant leadership.  Compensation & Benefits  We provide an hourly wage of $25.76. You will be welcomed into a warm and supportive work environment.  Baptist Housing Careers  Our Promise to You At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.  Why Work at Baptist Housing?  Meaningful Service: Your work matters You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.  Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.  Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs. Powered by JazzHR