Collections Assistant

We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
**Shift Hours**: Monday to Friday; 8:00am - 4:30pm
SUMMARY
This role supports the Credit Department by managing non-term customer accounts, processing payments, ensuring accurate invoicing, and resolving payment issues. Responsibilities include monitoring accounts for delinquency, preparing billing reports, updating customer portals, setting up new accounts, and providing backup support within the department.
PRIMARY RESPONSIBILITIES
- To understand Erb Transport's credit policies and procedures, its operation, paper flow and the computer system as it relates to the Credit Department.
- Assist in processing payments by credit card and following defined procedures.
- Responsible to manage a select group of customers who do not have 30-day terms. They must pay by credit card or e transfer after delivery.
- Assist in updating various customer web portals with required invoicing requirements and monitoring customer web sites for payment discrepancies.
- Review specific customer requirements, for EDI transmissions and statements/invoicing and follow up as required.
- Prepare weekly billing spreadsheets to be sent to select customers.
- Assist collectors in validating statement/invoices for their select group of customers, ensuring accuracy in billing, timely payment and reduced risk of delinquency.
- Alert Credit Manager of accounts in jeopardy of service suspension due to payment issues.
- Responsible for solving issues with invoicing or events that would delay payment and document all customer contact with Credit notes.
- Communicate with appropriate Erb personnel to ensure Credit policies and procedures are properly followed.
- Weekly A/R statement procedures and mailing/courier process.
- Cover for A/R Assistant and other Credit Assistant duties when required i.e., vacations.
- All other duties as required.

REQUIREMENTS/QUALIFICATIONS
- Computer knowledge is required. Excellent keyboarding skills and knowledge of Excel and Word
- Must be able to work in a team-oriented environment with the ability to prioritize and meet daily and monthly departmental deadlines.
- General knowledge of Erb Transport's customer base, paper-flow, and operations would be an asset.
- Strong communication skills, with high attention to detail
- Ability to work in a fast paced, busy environment.

WORKING CONDITIONS
- Monday to Friday, 8:00am to 4:30pm

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

We thank all those who apply. Only those selected for further consideration will be contacted.