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Director, Account Management
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We are seeking a Director, Account Management & Consulting. The position can sit in Winnipeg, Calgary or Edmonton. The Director, Account Management & Consulting, provides leadership to the regional consulting team. This role provides fair and consistent mentorship, coaching and leadership to service teams in the region. This role is responsible for achieving client retention, client satisfaction and increasing net promoter scores. They lead teams to execute on account management mandates that align with clients’ strategic goals and objectives, while providing exceptional advice, solutions, and top of class client service and governance. This role is also responsible for achieving revenue growth through client retention, organic growth and cross-selling opportunities aligned with established budgets and targets. **The Director, Account Management & Consulting will**: - Be responsible for ensuring that process outputs for team are of high quality, in line with internal quality and service level standards - Act as key contact for client, key stakeholders and the business for service-related client matters - Support on delivery of Partner Firm Operating Model in region - Support the cue for conversion of small firms to MGA/TPA - Support on delivery of PC National Practice Operating Model in region - Work to integrate new firms - Identify client needs/demands for development of intellectual capital - Partner with other regional account management teams, VP & distribution leaders to align on AM support to address client needs - Lead team in delivery and maintenance of national account management best practices - Create excellent work environments that attract and retain top talent with a SMB focus - Work in collaboration with M&A and integration teams in support of effective new firm acquisition into national practice/operating model - Identify "at risk" clients and engage key stakeholders to support team in delivering strategies for client retention - Identify clients with Executive Sponsor needs and support team in aligning dedicated account management structure - Engage in Market feedback/voice of the customer assessments to ensure needs are met. Collaborate with key stakeholders influencing customer experience to deliver change as needed - Participate and engage in key corporate initiatives that influence AM best practices regionally and nationally **T**o be successful **as a** Director, Account Management & Consulting** with People Corporation, you will need**: - A Bachelor’s degree (or equivalent) relevant to business administration, marketing, analysis, or related field preferred - A valid LLQP and provincial life and accident and sickness licenses are assets and the ability to participate in continuing education opportunities - Strong decision making abilities - The ability to work cross-functionally across many different areas of the business - 10+ years' experience delivering exceptional client management and consulting solutions with escalating leadership roles and a broad understanding of the group benefits industry - Expert knowledge of group benefits, group retirement, employee health and related products and services - To be a proven leader of high performing teams with strong coaching and mentorship skills - Effective communication skills demonstrated through compelling client and business development presentations and interactions - To be a collaborative team player with exceptional interpersonal skills and the ability to act as a brand ambassador for People Corporation in the market - Demonstrated ability to work effectively across an organization with internal shared service providers such as underwriting, marketing, finance, consulting and account management teams in other regions or segments, and other peers across the firm - A proven track record of being a consensus builder and leading teams through change **What's in it for you**: - Learn by working alongside our experts - Extended health care and dental benefits - A retirement savings plan with company contributions - A suite of Health & Wellness offerings - Mental Health programs and support for you and your family - Assistance for the completion of industry designations - Competitive compensation At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
