Customer Service Representative

**Customer Service Representative**:
**Who We Are**

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

**At Essity**:This Is What We Do**

**About the Role**:
Essity North America is looking for an experienced individual who is responsible for providing timely and effective administrative support to customers, sales team, unit, or department follow established procedures and guidelines.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**:

- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)
- Verifies accuracy of orders and contacts customers as required to ensure customer needs are met
- Uses discretion in handling problem orders and offers options to proactively solve customer needs
- Responsible for administering company warranty and replacement policy
- Quotes contract pricing, discounts, and list prices
- Informs customers of back orders
- Resolves customer complaints or discrepancies
- Maintains a neat and orderly work area and all reference materials up to date
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
- Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- May make standard calculations to accurately compile and report statistics.
- Enter data into SAP databases or CRM to maintain up-to-date customer records; to track the status of orders, deliveries, or activities and/or generate sales reports and statistics.
- May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.

**Who You Are**:

- College degree
- Minimum of 3 years in a customer service role
- **Required to be fluent in English and French**
- Ability to work in a team
- Experience operating fax machines, scanners, and other office hardware
- Excellent communication skills, oral/written

**About Our DEI Culture**

Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.

As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.

**What We Can Offer You**:
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date**: