Customer Service Representative

1 week ago

Oakville, Canada Go Logistics Inc Full time

Job Description: Customer Service Representative - Mandatory 3- 4 years of Experience from Logistics background or Call Center background

**Responsibilities**:

- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Accurately enter customer information and update records in the company database.
- Collaborate with other departments to ensure customer satisfaction and problem resolution.
- Maintain a high level of product knowledge to effectively assist customers with their needs.
- Follow company policies and procedures to ensure consistent service delivery.

**Requirements**:

- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills, including experience with CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and ability to work well within a team.

We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are passionate about providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience.

Pay: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Logistics: 3 years (preferred)

Work Location: In person

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