Account Manager

2 days ago

Waterloo, Canada Avidbots Full time

We are looking for a Customer Centric individual to come join our Sales team in this newly created role here at Avidbots. Partnering with the Account Executive, BDR and Pre-Sales Specialists, this Account Manager role will be the voice of the customer throughout the entire sales cycle and beyond.

**How you will make a difference**:

- Work with existing customers to understand possible expansion opportunities and prospect new deals
- Work closely with your Account Executive at the beginning of a sales cycle, and partner across the business to ensure all Customer questions are being answered in a timely manner and properly communicate/ set expectations with customers
- Maintain deep product knowledge while understanding each customers needs to properly assess product fit per site
- Schedule and attend (when possible) onsite demo’s and evaluations
- Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
- Coordinate, develop, and lead customer business reviews
- Coordinate the transition of your accounts at the point of acquisition as well as when new products are purchased via expansion motions.

**Key Skills and Qualifications**:

- 2+ years of experience in a Sales and/or Customer Success role, preferably in the tech industry
- Ability to build and maintain great relationships with multiple customers
- Experience using Salesforce or a similar CRM
- Strong verbal and written communication skills
- Data Driven and analytical
- Ability to travel when required
- Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks

**Nice to Have**:

- Experience identifying renewal or expansion opportunities

**About Avidbots**

At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current groundbreaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focusesand we’re just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition

Check Neo out

**_Applicants must be currently authorized to work in Canada for any employer_

CAD: Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

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