Product Support Sales Representative
4 days ago
Company:
Finning Canada
Worker Type:
Permanent
Position Overview:
Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role will be responsible for the growth in electric power aftermarket products and services sold by Finning to assigned customers in the defined territory. Using a consultative selling approach, you will build profitable long-term customer relationships by selling products and services to support management of the customer's fleet to maximize productivity and reduce down time and cost per hour.
Job Description:
- Achieve profitable parts and service revenue based on corporate and territory targets.
- Evaluate customer needs, promote and sell products and services to meet those needs and provide quality solutions to address customers’ needs.
- Develop and maintain client information and data utilizing Finning (Canada)’s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction.
- Prepare accurate and timely forecasts, pricing, estimates and market intelligence of parts and service revenue targets for assigned customer base to ensure customer satisfaction.
- Establish appropriate targets, goals and objectives that are aligned with corporate strategy.
- Ensure all sales documents and customer agreements are completed in a consistent, accurate and timely manner.
Qualifications:
- Experience with Engines (Diesel & Natural Gas), Electrical Systems, Generators & Controls, Preventative Maintenance, and/or Remote Monitoring is considered an asset.
- Excellent organizational and time management skills.
- Clear, concise, and persuasive communication skills with the ability to actively and effectively listen to customer concerns.
- Ability to be resilient and keep pushing forward in the face of challenges.
- Problem solving skills and ability to quickly pivot to meet changing customer demands.
- Strong sense of honesty and integrity to faithfully represent the Finning brand.
- Previous utilization of a customer relationship management tool.
- An exceptional track record of customer coverage in a large geographic territory.
- Proficient in MS office package.
Note:
- This position is based out of our Calgary North location.
- Permanent, full-time role.
- 5x2, Monday - Friday shift.
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Employee Share Purchase program with matching contributions.
- RRSP and TFSA options through Sunlife.
- Paid vacation with an increasing allowance based on years of service.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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