Business Services Officer

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for a Business Services Officers (BSO) to support our Energy, Mining and Environment (EME) Research Centre. The BSO would share our core values of Integrity, Excellence, Respect and Creativity.

As a BSO, you will be part of a team of professionals supporting the business management activities of EME Research Centre. Working alongside Business Development Officers (BDO), you will have the opportunity to broaden your experience by gaining valuable exposure to business development, while strengthening your analytical and marketing competences. Working closely with the BDOs, the NRC contract’s team and the EME Management Team, the BSO has a major responsibility to provide an agile execution of the business development processes at the RC.

Responsibilities include:

- Maintain nBoss up-dated with the appropriate level of documentation and traceability.
- Liaison agent between the business development officers and the researchers in order to prepare project’s statement of work (SOW) and fix costing.
- Working with Contract Coordinators to prepare contracts based on standard agreement templates and ensures that updates on all assigned opportunities are entered in NRC’s Client Relationship Management system on a timely basis.
- Providing support to overall business development and marketing activities; e.g. reports and analysis from the CRM, preparing marketing collateral and preparing and organizing materials for conferences and trade shows.

It is expected that the BSO leverages the NRC Business Development Community of Practice to regularly benchmark and remain current on best practices, policies, and guidelines related to business development and client services, as well as make use of training and business development opportunities.

A great work environment also means all EME staff is on-site for a minimum of three days a week to meet with peers and have the chance to interact with others.

Being in this dynamic role means that the workdays are always evolving, challenging and motivating. This position will appeal to a person who is well organized, detail-oriented, and enjoys working as part of a multidisciplinary team of professionals to deliver excellent client service and support the business management activities of the EME Research Centre. If you are that person, then this is the perfect role for you

**Screening Criteria**:
**Education**:
Bachelor’s degree in Science, Engineering or Business Administration.

A combination of relevant education and experience may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Significant and recent experience in client service and/or customer support in a research and technology organization;
- Recent experience in research, quantitative and qualitative analysis and report and presentation preparation;
- Experience in establishing collaborative working relationships and managing multiple stakeholder interests;
- Experience in event planning and management.
- Significant and recent refer to at least two (2) years of experience within the past five (5) years.

**Condition of Employment**:
Reliability Status

**Language Requirements**:
Bilingual Imperative BBB/BBB

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to successfully interact with clients.
- Ability to organize information and communicate clearly and effectively in writing.
- Knowledge of agreement negotiation considered an asset.
- Knowledge of energy, mining and environment technologies considered an asset.

**Behavioural Competencies**:

- Management services - Client focus (Level 3)
- Management services - Communication (Level 3)
- Management services - Conceptual and analytical ability (Level 3)
- Management services - Initiative (Level 2)
- Management services - Results orientation (Level 3)
- Management services - Teamwork (Level 2)

**Competency Profile(s)**:
**Relocation**:
Relocation assistance will be determined in accordance with the NRC's directives.

**Compensation**:
From $69,087 to $81,221 per annum.

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.

**Notes**:

- A pre-qualified list may be established for similar positions for a one year period.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (19990)