Service Team Lead

Transport Canada - Civil Aviation
Moncton (New Brunswick)
PM-04
Permanent opportunities: Deployment or Indeterminate. Temporary opportunities: Acting, Assignment, Casual, Secondment or Specified period (Term)
$80,612 to $87,108
For further information on the organization, please visit Transport Canada

**Closing date: 27 October 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation
- _________________________________________________
: Experience using various computer software from the Microsoft suite (at a minimum: Word, Excel, AND Outlook).

❌ : Yes, I have experience using the Microsoft Suite. See my resume.

: I have over 14 years of experience working with MS Office Suite software: Outlook, Word, Power Point, and Excel. During my college education as a Legal Administrative Assistant, it was imperative that I maintain over an 80% average in all MS Office programs, and I maintained over a 95% average in all programs.

As a Position D with Company Y, I use MS word to create posters, flyers, questionnaires, and invitations to clientele and team members. I use MS Excel to create and maintain an accurate accounting system for accounts payables, receivables, incomes, and expenses.
- _________________________________________________

**Duties**:
Manages the Civil Aviation national service program for the issuance of Canadian Aviation Documents (CADs) for individuals, organizations, stakeholders and Minister’s delegates within the Region.

Manages the delivery of transactional activities in accordance with the national service standards and established service processing priorities; handles complex and simple cases; manages on-the job and systems training, provides advice and guidance to Civil Aviation staff members and to personnel located in the various Transport Canada Centres (TCCs) within the Region; and manages system access and support services to clients using TC's online services.

Manages and directly supervises assigned human, financial and material resources as well as Occupational Safety and Health Safety (OSH) and administrative requirements; as required, leads I participates in multidisciplinary teams; and participates as a member of the Regional Operations Division Management Team.

**Work environment**:
:

The Service Team works onsite three (3) days per week at the regional office located at 95, Foundry street in Moncton NB and teleworks the remainder of the week.

Transport Canada employs over 6,000 talented and motivated employees working in the Atlantic, Quebec, Ontario, Prairie and Northern, Pacific regions, and at our Ottawa Headquarters. We develop policies and enforce Acts and regulations that support transportation efficiency, safety, security, environmental responsibility, and align with global standards. Our vision is of a safe, secure, green, innovative, and integrated transportation system that supports trade and economic growth, a cleaner environment, and the well-being of Canada's middle class. Our transportation agenda thrives to adopt new ways of thinking about how we deliver services and oversee the transportation system.

We are an employer that fosters employee well-being, provides an open and respectful workplace, competitive benefits and flexible work schedules that promote work-life balance.

Transport Canada believes that to be able to effectively serve the public, its workforce needs to reflect the diversity of the Canadian population. The Department is committed to a representative workforce that represents the Canadian public we serve. If you are an Indigenous person, a person with a disability, a member of a racialized group* and/or a woman and are interested in bringing in different perspectives and insights we encourage you to self-declare in this staffing process. This self-declaration information can be factored into departmental strategies and selection decisions to address our commitment to eliminate gaps for these groups.
- Please note that this group is currently designated as members of visible minorities in the Employment Equity Act and the self-declaration form.

**Intent of the process**:
The current need is to staff a full-time permanent bilingual (CBC/CBC) position in Moncton (New Brunswick).

**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

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- A secondary school diploma or employer-approved alternatives*.
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondar