Information Technology Specialist

2 weeks ago

Markham, Canada 900 Solutions Full time

About the job

**Responsibilities**:
Provides support to resolve incidents. This role will be required to provide on call support evenings and week-ends on a rotational basis.
Provide first-class customer service
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by users to the appropriate internal team

Must have:
Troubleshooting experience for end user hardware
Troubleshooting and installation experience for iPhones and Android phone

Nice to have:
IT Help Desk experience.
Knowledge of Microsoft Office add-ons management
Knowledge on how to troubleshoot audio-video equipment
IP telephony

Why join 900Solutions

Opportunity to learn new technologies and grow as part of a competent and dedicated IT team
Be part of an elite IT team that will evolve digital transformation for companies and brands in Toronto

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00-$3,500.00 per month

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

Application question(s):

- Do you have access to a car?

**Language**:

- Proficient English (required)

Licence/Certification:

- Driver License (required)

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