Head of Information Technology

**The Purpose**: The Head of IT is responsible for ensuring the successful execution of F12’s technology strategy, with a strong emphasis on operational excellence, security, and innovation. This role requires a strategic leader who can align IT operations with business goals, drive technology governance, enforce privacy and security policies, and manage risk.

The Head of IT also fulfills the role of IT Security Program Manager (ITSPM) and is accountable for maintaining compliance with industry security standards such as SOC2 Type II, ISO27001, CyberSecure Canada, and CMMC Level 2. This position involves developing and implementing comprehensive processes, achieving relevant industry certifications, and overseeing the creation and execution of enterprise-wide information security, disaster recovery, and business continuity plans.

**Responsibilities**:
**1. Strategy and Planning**
- Collaborate with the CTO to identify opportunities and risks for delivering the company’s technology operations, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles.
- Monitor and analyze technology trends and evolving social behaviors that could impact company’s success, adapting strategies accordingly.
- Evaluate and identify appropriate technology platforms for delivering the company’s services.
- Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all services.
- Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and the organization’s resources are used responsibly, particularly in the areas of datacenter, Service Delivery, office networks and computers, and telecommunications.
- Establish and oversee a governance process and obtain industry certifications that meet government, partner, and company expectations for customer information privacy.
- Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
- Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
- Communicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholders.

**2. Implementation and Deployment**
- Select, deploy, and monitor performance technology tools and procedures.
- Review and approve proposed technology releases and manage the release process.
- Monitor system performance and review any failures in staging or production.
- Oversee and validate that the technologies and tools implemented adhere to the standards as intended.
- Maintain and support Certifications such as SOC2 Type II, ISO27001, CyberSecure Canada, and CMMC Level 2

**3. Operations and Leadership**
- Oversee day-to-day IT operations, ensuring optimal system performance and resolution of technical issues.
- Define company-wide standards for acquiring, deploying, and maintaining IT infrastructure and software solutions
- Maintain an up-to-date knowledge of technology trends, cybersecurity threats, and best practices to drive continuous improvement.
- Establish performance benchmarks and KPIs to track operational efficiency and service quality.
- Manage and optimize IT budgets, ensuring cost-effective use of technology resources.
- Supervise recruitment, training, and development of IT and security teams; responsible for mentoring and fostering a culture of continuous learning and high performance
- Enforce security awareness training and internal policies, ensuring employees follow security best practices.
- Drive IT risk management and compliance initiatives, ensuring adherence to F12’s privacy and security policies.

**Requirements/Qualifications**
- B.S. in Computer Science or related field.
- 8+ years in years’ experience leading large infrastructure support, critical data center and network operations programs using the ITIL.
- 15+ years experience of overall network topology; network security; internet, intranet, extranet technologies; and operating systems.
- Industry certifications such as CISSP or equivalent
- Strong analytical and organizational skills, effective written and verbal communication skills, and team oriented.
- Familiarity with information security vulnerabilities and risk management.
- Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.
- A high level of personal skills is required to make formal, persuasive presentations to groups and to deal effectively with people from all segments of the community.
- Must be available as needed for on-call support during critical incidents and business continuity events.

Pay: Up