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Seasonal Member Services Representative

2 weeks ago

Nepean, Canada Planet Fitness - Taymax Group Full time

Nepean

1821 Robertson Rd, Nepean, ON K2H 8X3, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
- All interested Applicants must be able to work mid-December through the end of _
- February.*_

Job Summary
- We are looking for a part-time Seasonal Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential

**Responsibilities**:
- Greet members, prospective members and guests, providing exceptional customer service.-
- Handle all front desk related activities including:- Answer phones in a friendly manner and assist callers with a variety of questions.-
- Check members into the system.-
- Take prospective members on tours.-
- Sig up new members calculating rates and monthly payment amounts.-
- Assist the Club Manager in counting the out the drawer as needed.-
- Facilitate needed updates to member’s accounts.-
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.-
- Assist in maintaining the neatness and cleanliness of the club.-
- Completing daily assigned within first hour of your shift-
- Helping complete priority cleaning list each day-
- Completing walk-around and bathroom checks periodically-
- Helping complete any special cleaning projects as needed.-
- Other duties and responsibilities based on club needs.- Qualifications- Must be 18 years of age or older.-
- High School diploma/GED equivalent required.-
- Customer service background preferred.-
- Basic computer proficiency.-
- Punctuality and reliability is a must.-
- Ability to work independently as well as part of a team.-
- A positive, upbeat attitude and a passion for fitness and health-
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.-
- Strong listener with the ability to empathize and problem solve.-
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.- Physical Demands- Continual standing and walking during shift.-
- Continual talking in person or on the phone during shift.-
- Must be able to occasionally lift up to 50 lbs.-
- Will occasionally encounter toxic chemicals during shift.- All interested Applicants must be able to work mid-December through the end of _
- February.*_

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.