Warehouse Operations Manager

MTE Logistix Group of Companies s looking for an experienced and highly motivated **Warehouse Operations Manager** to join our team. This position is responsible for managing warehouse operations to deliver budgeted net income for the group by driving productivity and efficiency in all warehouse functions.

In addition, this position keeps the client needs in focus for all warehouse teams and delivers on the Company’s “flexible client solutions” philosophy. Ensure all company policies are being adhered to and create a positive culture with unwavering adherence to documented warehouse processes.

This position is a teaching role, providing guidance to warehouse supervisors, forepersons and lead hands while delegating responsibility for execution of actions to these positions with the intent to make those positions self-sufficient.

Manage the facilities using an approach of “Elevate, Delegate, Educate.”

**Location**:P14 Warehouse - 16810 140 Avenue NW, Edmonton, AB T5V 1R6

**Schedule**:7:30 AM - 4:00 PM, Monday through Friday.

**Key Responsibilities**:

- Direct the warehouse team to provide fast, responsive service in all transactions at a target 100% accuracy goal within time expectations.
- Develop / Coach team performance for WH Supervisor/Foreperson/Dispatch/Leads in executing their daily warehouse responsibilities through focusing on:

- 1. Effective space management, maximizing revenue per square foot
- 2. Efficient use of time, maximizing revenue per labour hour
- 3. Maintain high levels of accuracy in all KPI target areas
- 4. Security and safeguarding of client inventory and all Company assets
- 5. Enforce proper utilization of systems, standard operating procedures and scope of work definitions.
- Drive productivity and efficiency in all warehouse functions
- Timely and accurate reporting of Warehousing KPI’s and operational measures, along with plans for remedial actions and improvements to operations
- Maintain compliance to Company policies, SOPs and SOWs (work methods), ensuring they are understood and; make recommendations for continuous improvement.
- Manage Warehouse operations to deliver budgeted net income for the Group. Work with General Managers to provide analysis of results and develop recommendations for improvement.
- Partner with HR to ensure effective delivery of learning programs to teach, coach and cultivate excellence in supervision and operational leadership at all levels
- Partner with HR for staffing requirements; ensuring strong retention strategies are utilized, all new employees are properly onboarded, and employee reviews are conducted in a timely and effectively manner.
- Ensure cohesion between the Warehouse and Customer Service, ensuring efforts are focused to mutually serve the client and their end-user customers with a high level of excellence.
- Work with Customer Service to provide fast, responsive service with uncompromised accuracy in all transactions at a target 100% accuracy goal, maintaining excellent relationships and demonstrable values to existing clients.
- Provide any assistance required for cycle count and wall to wall physical counts.
- Liaise with Customer Service to ensure Company Policies, SOPs and SOWs (work methods) are understood, inspected for compliance and adhered to by warehouse employees.
- Work with Client Managers to participate in client reviews as requested. Liaise with Client managers to execute recommendations for remedial actions arising from client facing KPI’s and costing reports.
- Teach, coach and develop excellence in warehouse supervision and operational leadership at all levels; ensure that daily and weekly meetings are conducted and inspect that warehouse Managers/Supervisors/Forepersons are communicating efficiently with their teams.
- Enforce the RAIDE non-conformance and incident reporting process; ensure corrective and preventative actions are applied and ensure progressive discipline is managed effectively.

**General Duties**:
**Operations and Process**
- Ensure client requirements are prioritized, and that resources are aligned to achieve expectations.
- Monitor daily/weekly activity with warehouse supervisors to ensure work is being completed effectively, hold supervisors accountable with workload planning, make sure all deadlines are achieved
- Ensure warehouse supervisors/ forepersons properly consolidate space as needed to maximize warehouse capacity.
- Inspect processes such as inventory cycle counting, locator maintenance, appointment log, quarantine log, and claims log and ensure offside issues are investigated and resolved through Warehouse Supervisors
- Review financial results for the operation, and provide analysis and recommendations for improvement

**People**
- Develop a competent, knowledgeable and skilled workforce within all operating warehouses, and ensure that employees are enthusiastically challenged to perform at their best.
- Inspect and ensure that manpower cost/ratios are within