Manager, Client Experience

2 days ago

Vancouver, Canada Sephora Full time

**Job ID**: 221313
**Store Name/Number**: BC-Pacific Centre (0528)
**Address**: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

**#SCRetailLeadership

  • Client Experience Manager

    2 weeks ago

    Vancouver, Canada The Golden Room Full time

    **Job Overview** **Duties** - Lead and supervise the client experience team to ensure high-quality service delivery. - Analyze client feedback and data to identify trends and areas for improvement. - Develop and implement strategies to enhance overall client satisfaction. - Communicate effectively with clients to address concerns, resolve issues, and...

  • Manager, Client Experience

    2 weeks ago

    West Vancouver, Canada Sephora Full time

    **Job ID**: 234449 **Store Name/Number**: BC-Park Royal (0590) **Address**: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes...

  • Interim Client Experience Manager

    6 minutes ago

    Vancouver, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Client Experience Account Manager

    2 days ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**: Peninsula Employment Services Ltd. **Job Title**: Client Experience Account Manager **Department**: Client Experience **Salary**: $50,000 - $55,000 per annum; commensurate with experience **Location**: Vancouver, BC. **This is an on-site position.** **About Us** Peninsula Canada is a provider of external HR and OHS solutions; including,...

  • Store Manager

    6 days ago

    Vancouver, Canada Fitness Experience Full time

    **Overview** Are you a dynamic leader with a passion for retail management and exceptional customer service? We are seeking an energetic and motivated Store Manager to oversee daily store operations, inspire teams, and drive sales growth. This role offers an exciting opportunity to lead a vibrant retail environment, manage diverse teams, and ensure a...

  • Client Experience Coordinator

    4 days ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Client Experience Coordinator

    7 days ago

    Vancouver, Canada Harrison Healthcare Full time

    Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence,...

  • Concierge Manager — Elevate Client Experience

    1 week ago

    Vancouver, Canada Aritzia Full time

    A leading retail company in Vancouver is hiring a Concierge - Senior Manager/Manager for its Contact Centre. This role involves leading a team focused on providing exceptional client experiences, optimizing communication performance, and fostering growth among employees. The ideal candidate will have strong collaboration skills and a commitment to quality....

  • Client Experience Leader

    10 hours ago

    Vancouver, Canada Harry Rosen Inc. Full time

    Client Experience Leader page is loaded## Client Experience Leaderlocations: Vancouvertime type: Full timeposted on: Posted 6 Days Agojob requisition id: R5635It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Your Style, Your Career**Harry Rosen is...

  • Team Lead, Client Experience

    22 hours ago

    Vancouver, Canada Sephora Full time

    **Job ID**: 210800 **Store Name/Number**: BC-Robson Street (0846) **Address**: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location....