Implementation Manager

Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.

**About the Role**:
As an Implementation Manager, you will be responsible for the success of onboarding projects of various sizes: SMB, Mid-Market, and Enterprise. This includes requirements-gathering and comprehensive onboarding, while troubleshooting any technical issues or needs that are identified along the way.

You will work closely with your Manager to develop and execute effective and efficient onboarding strategies to drive customer adoption and usage of Conexiom. You have a minimum of 3 years of SaaS implementation experience, project management experience, and proven success in growing existing accounts and relationships. You have both a passion for and experience with SaaS-based companies.

**Responsibilities**
- Overall ownership of your assigned projects, which include discovery, onboarding, troubleshooting, increasing adoption, ensuring retention and maintaining overall customer satisfaction
- Assist in the definition of project scope, involving all relevant stakeholders and ensuring technical feasibility
- Provide recommendations and strategies to meet customer business requirements
- Develop detailed project plans to monitor and track progress
- Resolve and/or escalate customer technical issues when required
- Assist with client onboarding using internal tools. Tasks involve setting up the Partner Portal, setting up users, aggregation and uploading of assets, exporting reports
- Work to identify and/or develop upsell opportunities
- Deliver training to and nurture skills in clients
- Guide new customers through an established onboarding process, equipping them to use Conexiom confidently and effectively
- Assist customers in identifying ways in which they can get the most value out of Conexiom
- Ensure that the customer is happy and maintains a long-term successful relationship with Conexiom
- Collect user metrics; analyze, identify trends, recommend possible strategies/solutions

**Qualifications**:

- Minimum of 3 years of SaaS implementation and project management experience
- Experience working with multiple various-sized clients at a time
- Comprehensive technical experience required
- Proven track record of implementing SaaS projects, training and moving customers to self-sufficiency
- Excellent analytical, problem solving and coordinating skills
- Ability to manage several concurrent tasks and switch priorities on the fly
- Experience in delivering training to groups
- A service-oriented mindset
- Exceptional verbal and written communication skills
- Outgoing, self-reliant, and able to take the lead
- Self-directed; executes on general goals and knows when and how to seek assistance from management
- Able to quickly learn onboarding processes for Conexiom customers and their clients
- Previous project management and account management experience
- Familiarity with Manufacturing and Distribution an asset
- Post-secondary education an asset

**Why Conexiom?**

Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.
- Casual work environment with exceptional growth opportunities
- Generous time off policies in all locations, including an Open Paid Time Off Policy in North America, and Flex days in the UK
- Comprehensive health, dental & vision insurance
- Competitive salary
- In-office lunches and snacks
- Company-sponsored happy hours, social events, and great swag
- Conexiom is proud to offer equal employment opportunities._
- If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know._