Technical Implementation Manager

1 week ago

Kitchener, Canada SkyWatch Full time

**Our Company**:
Our technology is enabling agriculture customers to monitor crop health; energy customers to monitor oil pipelines and solar farms; and global banks to monitor infrastructure development, among hundreds of other unique use cases. All from space, with just a few lines of code.

**Our Products**:
Today, satellite imagery is expensive and difficult for customers to access and manage. SkyWatch addresses these challenges through a multi-product strategy focused on both the supply and demand sides of the ecosystem.
- TerraStream, a data infrastructure SaaS product that provides satellite operators with an integrated data storage, cataloging, ordering, processing, and delivery solution, allowing them to serve customers faster, with less operational and financial risk

**About the Role**

**Responsibilities**:

- Serve as the primary point of contact for satellite operators during the implementation process
- Develop project plans and schedules, and manage project resources to ensure successful implementation
- Lead daily stand-ups with the implementation team to identify roadblocks and ensure momentum is being maintained
- Work closely with our Solutions Architect and the Product Management team to understand customer requirements and ensure that implementation plans align with customer needs
- Collaborate with the technical team to ensure that all technical requirements are met during implementation
- Ability to identify risks as well as appropriate mitigation strategies
- Manage actions from identification through resolution
- Track project progress, and provide regular updates to the customer and internal stakeholders
- Manage project budgets, and ensure that implementation projects are completed within budget
- Provide guidance to customers during the implementation process
- Ensure that project documentation is complete and accurate
- Facilitate meetings between customers and project team members

**Requirements**:

- Strong ownership qualities
- Understanding of agile and waterfall project management
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external customers
- Ability to manage complex projects with multiple stakeholders and competing priorities
- Experience working with satellite imagery or related technologies is a plus
- Project management certification is an asset, but not required

**Life at SkyWatch**:
Culture is the personality of a company. It is our company's shared beliefs, values, and practices. At SkyWatch, our culture is incredibly important to us, and we practice it every day. Both as a company and in our products we value simplicity, being thoughtful, ambitious and resilient.
- SkyWatch is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require any accommodation in order to participate in our hiring process, please contact us to make your needs known in advance._

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