Customer Experience Specialist
2 weeks ago
**PIP Canada**, part of a global organization with its Canadian head office located in Laval, QC is a leading provider of hand protection and personal protective equipment (PPE) to Industrial and Construction markets. PIP® stands for Protective Industrial Products meaning we are committed to helping protect essential workers every day. Today, as a $1 billion global PPE company, we are in a unique position to offer employees ample opportunities for a diverse and rewarding career business while knowing that our PPE products help keep workers safe from injury.
**RESPONSIBILITIES**
- Manage calls from customers, salespeople and end users
- Generate quotes for customers, request prices from product management
- Develop and maintain a knowledge base on evolving product offerings
- Provide excellent quality customer service by building relationships with existing and business customers
- Proactively resolve customer issues
**SKILLS**
- Excellent communication and interpersonal skills
- Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
- Have concern for customer service
- Be attentive to customer requests
- Have a good ability to manage stress
**QUALIFICATIONS**
- 2 to 5 years related experience
- Competence and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Bilingual: French / English, spoken and written
- Available to work from 9:30am to 6:00pm Monday to Friday
Join our growing team
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Laval, QC
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