Assistant Station Manager

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team

CanaDream is proud to employ individuals who embrace our core values:

- Be happy to
- Lead the way
- Enjoy the ride

About CanaDream’s Employees
We are a team of experienced, passionate, and dedicated people and we welcome employees from all around the world and with all sorts of life experiences, from students at or finishing college/university or semi-retired/newly retired folks seeking seasonal summer work in an exciting tourism business where they’ll get to meet and interact with people globally and be part of our wonderful team at the busiest time of the year.
About the Company
From humble beginnings in the mid-‘90s, CanaDream has steadily grown into a leading RV rental and sales business in Canada. Our market-leading brand position has been achieved through a combination of investments in experienced employees across all our locations, with unique build RV floor plans, proprietary technology, continual investment, continual growth and expansion plans, and a fleet of over 1,000 modern RVs for rentals and previously experienced units available for sale.

Our vibrant locations are choice locations for customers and guests who are seeking adventures in untamed and breathtaking surroundings and looking to explore the untamed wilderness, wildlife, awe-inspiring mountains, coastal hike trails, bright and bustling landscapes, gorgeous lake views & vast parks.
CanaDream’s culture is based on being “Happy to” in every corner, we seek positivity and teamwork; working together to put our Guests at the center of everything. CanaDream’s employees work hard and enjoy the ride. Fun is at the core of our business with monthly staff appreciation BBQs, regular team celebration events, milestone awards and more.

**What’s in It for You**:
In addition to joining a dynamic and supportive team that focuses on staff well-being, you will receive a competitive wage, staff discounts for RV travel, growth opportunities & comprehensive on-the-job training. We also provide a referral bonus to staff who refer people to come and work with us. Our stations enjoy social events, and you will be welcomed in like family. Our stations all have free employee car parking.

Job Duties
- Assist the station manager with the day-to-day leadership and execution drive

for various departments.
- Work with the station manager to create a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching.
- Make management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency.
- Assume joint responsibility for the overall performance, profitability, growth, direction and success of the station.
- Work with the executive assistant to address facility/building maintenance issues in the station manager’s absence.
- Aid in the effective handling of various day-to-day issues such as operational, late Guests, Guests’ complaints, vehicle switches, claims, and shop maintenance issues.
- Ensure appropriate usage of company-owned assets.
- Work jointly with the station manager to determine staffing requirements.
- Work with the station manager to enforce training as implemented by the Head Office.
- Distribute company-wide communications to applicable crew members in a timely manner.
- Motivate and instill a sense of pride and ensure all crew members perform their duties with an attitude of “It’s our pleasure” and “We are happy to.”
- Work with the station manager to develop crew members’ skills and competencies.
- Make certain that companywide policies on kitting are being followed and physical kit counts are performed as required by Head Office.
- Monitor, improve and maintain guest service standards in the day-to-day operation of the station.
- Ensure high levels of guest service are maintained.
- Work with the station manager to develop and motivate crew members to achieve ancillary sales targets and NPS scores.
- Ensure cost is kept within budgeted levels.
- Perform the daily duties of any other station worker if needed.
- Ensure adherence to occupational health, safety, wellness and sustainability policies, procedures and programs.
- Act as a role model by demonstrating safe work behaviors.
- Other duties as assigned.

**Qualifications**:

- Minimum 5 years of experience within the automotive/RV industry or Hospitality industry.
- Ability to build and maintain positive working relations with others both internally and externally to achieve the goal