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Franchise Program Specialist

2 weeks ago

Montréal, Canada TBC Corporation (Midas) Full time

**Job Description **Reporting directly to the Division Vice President,
**Franchise Program Specialist** will be responsible for ongoing and new development of vendor relationships and programs to provide our network of franchisees the most competitive and comprehensive programs available working in conjunction with internal and external support - Ex. TBC Purco - Non Tire, Tire POS Provider and other as needed vendors. They will also be responsible for maintaining and updating price files between our vendors, point of sale vendor and our franchisees to ensure current and accurate pricing as well as training and supporting Franchisees within the Montreal region. Preference will be given to those who are fluent in English and French and also reside in Greater Montreal Area.

**Responsibilities**:

- Conduit between Midas Canadian Field team, TBC corporate functional teams & Franchisees:

- Coordinates with cross discipline team members to make sure that all parties are on track with Midas specific initiatives requirements, deadlines, and schedules - Ex. Price Files, Vendor Programs, Franchisee P/L’s for CDD etc.
- Identifying and documenting tasks, issues, and risks for assigned projects divisional leader.
- Drive project teams in identifying and providing methods for mitigating risks, completing tasks, and resolving issues in a proactive manner.
- Leads work sessions with stakeholders to identify and document decisions, actions, issues, and risks to drive Canadian P/L in a positive manner.
- Ensures accurate and current pricing for franchisees.
- Negotiations with both mechanical parts and tire distributors working in conjunction with TBC Purco and other support departments.
- Support Canadian team and key stakeholders with a full analytical service offering, providing analysis, conclusions, and recommendations.
- Support the Divisional VP with analysis and consultation for new initiatives, day to day business and problem solving in accordance with brand direction - Ex. Drive Top Lines Sales, Tire Sales, Store openings / Transfers, Customer Centricity.
- Take an active role in understanding the operational role of our team/department/division activities and strategies to gain a deeper understanding of the business.

**Qualifications**
- 5+ years’ experience in mechanical and/or tire pricing analysis
- 5 + years of experience in customer care/ satisfaction in a retail environment
- Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail.
- Experience in customer relationship management
- Knowledge of best practices for customer experience
- Ability to implement and monitor a strong internal quality improvement program.
- Education: Bachelor’s Degree in Business, Management, or a related field of study
- Occasional nights and weekends are required to support franchisees
- Must reside in Canada, preferably Toronto or Montreal Area
- A data driven and creative thinker who can simplify complexity, sees what others don’t and connects the dots.
- Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment.
- Action oriented, and comfortable taking calculated risks to better serve our customers and business.

**Benefits**
- Competitive compensation and bonus
- Tuition reimbursement
- 401k plan with a company match. Immediate 100% vesting
- Company paid short term disability and employer subsidized long term disability
- Comprehensive benefits including medical, dental and vision
- And more

**Company Overview**For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.