Current jobs related to Service Supervisor - SaintLaurent - AVI-SPL

  • Customer Service Representative

    5 hours ago

    Saint-Laurent, Canada Quickstyle Industries Full time

    Customer Service Supervisor The Customer Service Supervisor provides frontline leadership for the efficient execution of customer service activities. Focused on continuous improvement, this position oversees and/or contributes to the planning, development and implementation of procedures and activities to meet and exceed our internal and external...

  • Warehouse Supervisor

    5 days ago

    Saint-Laurent, Canada Motion Full time

    **SUMMARY**: The Warehouse Supervisor manages order fulfillment, shipping, receiving, delivery and warehouse functions. This position schedules, directs, and supervises warehouse employees. The Warehouse Supervisor assures inventory accuracy. The Warehouse Supervisor maintains forklifts and delivery truck maintenance and record keeping. This position...

  • Production Supervisor

    5 hours ago

    Saint-Laurent, Canada Nature's Touch Frozen Foods Full time

    Full time position on the afternoon shift (2:00 pm to 10:30 pm). Reporting to the Production Manager, the Production Supervisor works on the production floor and is responsible for the management and supervision of the team leaders to ensure that the schedule and production objectives are met in time, while respecting quality standards and...

  • Plant Supervisor

    7 days ago

    Saint-Laurent, Canada LES ALIMENTS ROSE HILL FOODS Full time

    **Identification** Job Title: Plant Supervisor **Job Type**: Full-Time Service: Operations Position Reports to: Vice President of Operations **Summary of Position** The Plant Supervisor is responsible for directing and coordinating the daily operations of the plant. This role involves developing and implementing efficiency strategies to ensure that...

  • (Ptl Canada) Maintenance Shop Supervisor

    5 days ago

    Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Maintenance Shop Supervisor (**Job Number**: 2215625 ) **Position Summary**: As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep your customers happy. Regular duties include coordinating, scheduling...

  • Operations Supervisor

    2 days ago

    Saint-Laurent, Canada TForce Logistics Inc. Full time

    In the performance of these tasks, the **Operations Supervisor** will ensure high levels of customer satisfaction by delivering on service agreements. This position is based in Montreal. **Job Duties**: - Lead and direct the PM operations of work going in to Montreal Data centres. - Lead and direct the team of Drivers and leads to meet or exceed KPI...

  • Operations Supervisor

    2 weeks ago

    Saint-Laurent, Canada Fedex Canada Full time

    This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...

  • Operations Supervisor

    2 weeks ago

    Saint-Laurent, Canada Fedex Canada Full time

    This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...

  • Quality Control Supervisor

    5 hours ago

    Saint-Laurent, Canada Groupe Parima Full time

    **Quality Control Supervisor** The _**Quality Control Supervisor**_ is responsible of the quality management of the QC Chemistry laboratory to ensure high standards and superior services while remaining compliant with regulations and safety programs. He/she ensures testing and release services (materials and products) are provided in support of established...

  • Supervisor, Warehousing Solutions

    2 weeks ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

Service Supervisor

3 weeks ago

SaintLaurent, Canada AVI-SPL Full time

Description:
**Job Summary**

This role is one of growth and development through management of the team with a focus on allowing his or her direct reports to advance in their own growth with required direction. This position requires excellent customer service, organizational, time management and interpersonal skills. Supplementary to these are integrated AV/VC/UCC hardware troubleshooting skills as well as company and industry-recognized hardware manufacturer trainings and certifications. This role involves working closely with colleagues across other Global Service Operation Centers (GSOC) with similar capabilities and the wider AVI-SPL group to make best use of the extensive skills base.

This position can have up 8-10 direct reports

**Essential Duties and Responsabilities**
- Supervise a team of Technical Support Representatives
- Manage attendance and shift coverage to ensure seamless service assurance
- Act as an escalation point for customer issues and internal video queries
- Technical and administrative trainer, mentor, and coach
- Assist in the creation, development and editing alongside the enhancement of all relevant and required documentation, including Standard Operating Procedures, training material and Knowledge Articles
- Ensure documentation processes and procedures are maintained in accordance with customer and company requirements and to reinforce them within the team
- Maintain familiarity with customer/partner MSA to ensure proper process adherence
- Deliver best practice service levels across the team and ensure that staff are meeting or exceeding all contractual SLAs
- Assist the individual in the team’s Key Performance Indicators (KPIs) for successful engagement and execution
- Collate reports, analyze data and maintain KPIs to measure service, individual and team performance and take appropriate and according performance management actions
- Translate team objectives into meaningful goals to motivate the team
- Ability to remain close to the team making time to talk to people to understand their pressures and motivation
- Ability to give honest, balanced feedback and recognize and provide praise for team performance through performance management
- Promote and drive team collaboration and maintain team morale
- Commitment to invest time and effort in developing people through coaching, mentoring and supporting
- Provide updated communications to the team in a clear and confident manner
- Ensure every team member completes and maintains a skills gap analysis and has a personal training and development plan which is reviewed regularly with Management
- Provide performance review input through conducting regular 1-on-1 meetings with all direct reports
- Establish productive and professional relationships with key personnel in strategic customer accounts
- Maintain active cases in their personal queue
- Assist in creating root cause analysis (RCA) documentation in accordance with performance issues or SLA violations and implement preventative actions
- Participate in and support internal and external projects
- Assist Management in dealing with underperformance and undesirable behavior
- Participate in interviews and provide input to the hiring manager
- Bring actions to a successful conclusion by supporting the team/individuals
- Set high performance standards, a positive can-do attitude and a passionate and energized work ethic for themselves and their team
- Other duties assigned as needed

**Skills and Abilities**
- Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
- Excellent strategic thinking and structured problem-solving skills
- Ability to balance multiple tasks with changing priorities
- Ability to work and think independently and ensuring to meet deadlines
- Strong organizational skills and excellent attention to detail
- Must have clear and professional communication skills (written and oral) both internally and externally
- Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
- Demonstrated customer service focus and client communication skills
- Ability to handle sensitive and confidential information
- Proficient with Microsoft Office (Word, Excel, Outlook)

**Education and Experience**
- Minimum High school diploma or equivalent
- Bachelor’s degree in Computer Science, Business or related field preferred
- Minimum 3 years of professional experience in Audio Visual industry
- At least 1 year Supervisor level experience in a Technical Customer Service environment is preferred