Supervisor, Tenancy Management

Job #:

- **10070**- Division:

- **Operations**- Vacancy Type:

- **Full-time Permanent**- Affiliation:

- **Non-Union: Management & Exempt**- Contract Length:

- Grade:

- **07**- # of Vacancies:

- **1**- Salary/Hourly Range:

- **$104,740.13 - $125,688.15**- Hiring range/wage:

- **$104,740.13 - $115,214.14**- Work Details (Days/hours):

- **36.25 hrs per week**- Posted Date:

- **11/7/25**- Existing or New:

- **Existing**- Deadline to Apply:

- **11/21/25**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.

**Make a difference**

Reporting to the Manager of Tenancy Management, the Supervisor, Tenancy Management is responsible for overseeing the full scope of the day-to-day tenancy experience within one of our three service regions, including rent determination, arrears administration, eviction prevention, litigation, parking, and access and support services for tenants.

In this role, you will be responsible for supervising a team of staff (TSCs, CSCs, and Clerks) that help tenants maintain good standing with their housing and that coordinate third party services from a broad range of health, social service and community support providers.
This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work. Let’s work together to achieve our vision.

** What you’ll do**
- Implement service standards and metrics established by the General Manager, in alignment with the Operations Agreement
- Understand work breakdown structures and hours to complete task to ensure optimal staffing levels are maintained
- Supervise a team of unionized staff (TSCs, CSCs, Clerks) to deliver service that meets the established standards
- In collaboration with the Manager, Tenancy Management:

- Assist in labour relations matters including grievances and progressive discipline of staff by issuing letter of expectations, verbal and written warnings
- Implement the accessibility strategy and related processes- Oversee the community housing program administration functions including vacancy management, tenant/non-tenant and employee parking, eviction prevention and rent determination
- Ensure compliance with applicable by-laws, standards and legislative requirements including Residential Tenancies Act, Housing Services Act etc).
- Assist in the Rent Geared to Income (RGI) review process pertaining to rent calculation
- Provide advice and guidance to front line staff on rent issues, including arrears and litigation
- Support staff to develop action plans to assist tenants to maintain housing
- Coordinate the development of action plans to resolve tenancy issues with local staff
- Provide advice and support conflict resolution between neighbour disputes
- Assist in resolving tenancy management issues with tenants with complex issues involving multiple barriers such as diminished capacity, physical or intellectual impairments, language and literacy issues, mental health and substance use issues, etc. Escalate unresolved or complex issues to Manager
- Review tenant support partnerships and initiatives, and provide feedback to Manager
- Maintain creative partnerships and participate in the joint service planning in collaboration with other managers, supervisors, and staff across pillars and regions
- Adhere to the budget and ensure service delivery is tied to the budget
- Support the Manager, Tenancy Management by providing input to the region’s operational planning process, development, documentation and implementation of business plans, business cases and initiatives as they relate to tenant support and other services, including parking, Rent-Geared-to-Income (RGI), rent arrears and litigation
- Assist the Manager in the preparation of funding proposals, business cases and resource development activities in support of tenant support initiatives
- Review reporting of performance measurement statistics and for areas that are below standard to make suggestions for improvement
- Implement process improvement initiatives and demonstrate a strong commitment for improving the overall tenant experience
- Foster an environment of organizational development among frontline staff; participating in coaching and mentoring activiti