Tenancy Support Agent

**Human Services - Peel Housing Corporation**

**1 Contract Full Time up to 13 months & 1 Contract Full Time up to 6 months**

**Salary Range: $69,805 to $87,255 per year**

**Work Mode: Hybrid* (up to 4-5 days onsite depending on operational needs)**

**Location: 7120 Hurontario Street, Mississauga, ON (Travel will be required to do onsite visits at ROP buildings)**

**Hours of work: 35 hours per week**

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**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference._**
**_At Peel Region, we can create lasting impact, together.**_**

**Who we are**:Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

**What you will do in this role**:

- Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
- Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
- Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
- Initiate, coordinate and facilitate tenant meetings as required
- Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
- Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
- Document and maintain accurate records of all communications
- Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
- Investigate and respond to political enquiries
- Prepare customized formal notices, forms and letters as required

**What the role requires**:

- Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
- Knowledge of practices and procedures within the Housing Operations and Management Services area
- Knowledge of the Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
- General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
- Ability to travel between sites and access to reliable source of transportation

**Nice to have**:

- Housing Operations and Management Services experience would be an asset

**Skills/Abilities**:

- Demonstrate commitment to continuously improve quality of service to tenants
- Excellent customer service skills
- Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
- Ability to work independently and in an integrated team environment and possess strong organizational skills
- Ability to exercise good judgment, discretion and problem solving
- Excellent written and verbal communication skills
- Computer proficiency in Microsoft Applications
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Comprehensive Health, Dental, Vision benefit plan including psychological health (CFT up to 13 months)
- Voluntary enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis up to 3 weeks per annum (CFT up to 13 months)
- 3 Paid personal days and floating holidays (CFT up to 13 months)
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance (CFT up to 13 months)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

**Be bold. Think big. Join us.**

**Work Mode & Job Location**: at **7120 Hurontario St., Mississauga, ON**(up to 4-5 days onsite depending on operational needs).**

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

**Interview**: Our recruitment process will include video conference technology

**About Us**:

- Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
- We’re w