Supervisor - Complex Tenancy

Job #:
**9342**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:

- Grade:
**7**
- # of Vacancies:
**2**
- Salary/Hourly Range:
**102,185.49 - 122,622.59**
- Hiring range/wage:
**102,185.49 - 112,404.04**
- Work Details (Days/hours):
**36.25 hours per week, occasional evening and weekend work**
- Posted Date:
**2/28/25**
- Existing or New:
**Existing**
- Deadline to Apply:
**3/14/25**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year.
- Fitness membership discount;
**Hybrid Job**: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

**Make a Difference**

Reporting to the Manager, Complex Tenancy, the Supervisor, Complex Tenancy would be responsible for overseeing the program scope of the Complex Tenancy Programs.

In this role, you will be responsible for supervising a team of staff that help tenants maintain good standing with their housing and coordinate third party services from a broad range of health, social service and community support providers.

This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work into this role. Let’s work together to achieve our vision.

**What you’ll do**
- Implement service standards and metrics established by the Director of Programs and Partnerships, in alignment with the Operations Agreement.
- Understand work breakdown structures and hours to complete task to ensure optimal staffing levels are maintained.
- Supervise a team of unionized staff to deliver service that meets the established standards.
- In collaboration with the Manager, Complex Tenancy;
- Assist in labour relations matters, including grievances and progressive discipline of staff by issuing letters of expectations, verbal and written warnings.
- Implement the accessibility strategy and related processes.
- Support the centralized administration functions including vacancy management, tenancy stabilization and eviction prevention.
- Ensure compliance with applicable by-laws, standards and legislative requirements including Residential Tenancies Act, Housing Services Act etc).
- Participate in City Tables to support interdivisional response.
- Provide advice and guidance to front line staff on rent issues, including arrears and tenancy stabilization.
- Support staff to develop action plans to assist tenants to maintain housing.
- Coordinate the development of action plans to resolve tenancy issues with local staff.
- Assist in resolving tenancy management issues with tenants with complex issues involving multiple barriers such as diminished capacity, physical or intellectual impairments, language and literacy issues, mental health and substance use issues, etc.
- Escalate unresolved or complex issues to Manager.
- Review tenant support partnerships and initiatives, and provide feedback to Manager.
- Maintain creative partnerships and participate in the joint service planning in collaboration with other managers, supervisors, and staff across pillars and regions.
- Adhere to the budget and ensure service delivery is tied to the budget.
- Support the Manager, Complex Tenancy by providing input to the centralized programs operational planning process, development, documentation and implementation of business plans, business cases and initiatives as they relate to tenant support and other services.
- Assist the Manager, Complex Tenancy in the preparation of funding proposals, business cases and resource development activities in support of tenant support initiatives.
- Review reporting of performance measurement statistics and for areas that are below standard to make suggestions for improvement.
- Implement process improvement initiatives and demonstrate a strong commitment to improving the overall tenant experience.
- Foster an environment of organizationa