Reservations Supervisor

4 days ago

Tofino, Canada The Wickaninnish Inn Full time

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Reservations Supervisor is the primary contact for all room reservations for the Wickaninnish Inn. Responsibilities include; overseeing the reservations team by guiding and supporting them, telephone sales, system entry of reservations, monitoring of overall room inventory, ongoing checks for accuracy and yield management recommendations, training of new staff, participate in the creation of top line budget. The Reservations Supervisor is the primary contact for Wholesalers, including managing contracts, invoicing and booking of reservations, in addition to managing the online booking systems. In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required. The Reservations Supervisor at the Wickaninnish Inn will also be expected to assist on the Guest Reception desk in the capacity of a Front Office Supervisor whenever necessary.

Please note due to COVID-19 operating regulations/standards some duties may change.
- Job Requirements/Qualifications:

- Superior communication skills, both verbal and written
- A calm and capable demeanor
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- The ability to manage a large workload and multi task in a high pressure environment
- Exemplary customer service skills
- Strong organizational and time management skills
- A professionally groomed appearance
- A positive and pro-active attitude, ability to work independently as well as part of a team
- Ability to train, develop and motivate new Front Office team members
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- Ability to make a commitment of 2 years to this position
- Ability to maintain all COVID-19 operating regulations/standards
- Job Application Process:

  • Reservations Supervisor

    1 week ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire,...

  • Reservations Supervisor

    3 days ago

    Tofino, Canada Wickaninnish Inn Full time

    Job opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership,...

  • Reservations Agent

    6 days ago

    Tofino, Canada The Wickaninnish Inn Full time

    Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish...

  • Reservations Agent

    1 week ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish...

  • Reservations Agent

    1 week ago

    Tofino, Canada Wickaninnish Inn Full time

    Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn. -...

  • Office Supervisor

    1 week ago

    Tofino, Canada MacKenzie Beach Resort Full time

    **Office Supervisor Job Description - Mackenzie Beach Resort** The office supervisor will be responsible for all office operations including resort reservations, training of office staff, and supervising the front desk team. The office supervisor will ensure smooth functionality and efficiency of the front desk and will endeavor to continually improve...

  • Front Desk Agent

    2 weeks ago

    Tofino, Canada Middle Beach Lodge Full time

    **Job Title**: Front Desk Agent **Department**: Front Desk **Reports To**: Front Desk Supervisor / Front Desk Manager **Position Type**: Contract (Full-Time) **Location**: Middle Beach Lodge, Tofino, BC **Position Summary**: Middle Beach Lodge is looking for an energetic, guest-focused, and team-oriented individual to join our Front Desk team. As the first...