Service Advisor

**About Us**:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.

**Position Summary**:
John Bear Buick Chevrolet GMC is seeking a full time, highly motivated **Service Advisor** to join our Service team at our New Hamburg dealership. As a Service Advisor you will have a huge impact on providing the best experience to our customers. We are looking for an experienced individual who can build rapport with customers and can successfully multi-task in a busy Service Department.

**Responsibilities**:

- Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
- Open repair order based on appointment information and any additional information provided by the customer during check-in
- Provide estimates as needed
- Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
- Discuss repairs with Technicians and keep updated on the status of vehicles
- Review the invoice with the customer and ensure their vehicle is ready before they pick up
- Arrange alternate transportation for customers while their vehicle is being serviced
- Follow-up on ordered parts and open work orders
- Handle calls regarding technical and service related inquiries
- Promote service facilities to encourage repeat business
- Understand new and after market warranty coverage’s to ensure compliance to the requirements.
- Carry out after sales follow ups to build and maintain positive relationships

**Qualifications**:

- Retail sales or service experience
- Available to work up to 6 days a week, with some Saturdays, during tire season (October, November, April, May)
- Ability to negotiate and sell
- Ability to communicate technical information in a simple manner
- Ability to perform under pressure and pay attention to detail
- Exceptional customer service skills with the desire to exceed customer expectations
- Excellent interpersonal, presentation and relationship-building skills
- Ability to demonstrate empathy and respond to others
- Strong organizational and prioritization skills with the ability to multitask
- Excellent problem solving and conflict resolution skills
- Willing to learn more as a part of further personal development
- The ability to effectively respond to and meet the needs of a diverse client base
- Computer skills: knowledge of Reynolds & Reynolds, and Dealermine is an asset
- Valid driver's license

**What We Offer**:

- A competitive compensation plan
- A full and comprehensive benefits package
- Employee Vehicle Purchase program
- A solid foundation of customers from over 40 years of business
- A leadership team that trains and mentors its staff to ensure success for new team members
- An open-door environment that promotes close collaboration within all levels of the organization
- Opportunity for advancement
- Employee Assistance Program
- On-site parking
- Professional team-spirited environment
- No Sunday or holiday work, more time to enjoy your friends & family

Pay: $50,000 - $70,000 per year (salary + bonus)

If you require any sort of accommodation at any time during the recruitment process, please let us know.