Customer Service Rep

Central West Specialized Developmental Services (CWSDS) is a leader in providing supportive living, community participation supports and specialized services, assessment and treatment to people who have developmental and intellectual disabilities, dual diagnosis, and/or challenging behaviours throughout the municipalities of Halton, Peel and Dufferin and the regions of Waterloo and Wellington.

As a specialist in the field of developmental an intellectual disabilities, CWSDS has experienced continued growth over the last five years. As such, we are looking to hire a **Customer Service Rep, full time contract for approximately 18 months. **This position will report to the Passport Coordinator, within our Passport Program.

**RESPONSIBILITIES**:

- Reconcile Passport claims ensuring all supporting documentation has been provided in accordance with policy guidelines.
- Communicates Passport information regarding current funding to individuals/families.
- Responds to all enquiries in a professional manner from individuals and/or families.
- Generates and distributes all reports in accordance with established timelines. When required, responds to questions regarding report details
- Maintain accurate records and confidential files.
- Act as a receptionist when greeting and directing visitors to the appropriate person
- Attend meetings and take meeting minutes when required.
- Order office supplies and maintain office equipment such as fax, photocopier, and postage meter
- Ensuring the health and safety of those in this program and that the environment is safe and free of hazards.
- Using equipment and wearing protective devices or clothing that the employer deems as required, including the use of fit-tested N95 respirator and/or similar equipment.
- Other duties as assigned

**QUALIFICATIONS**:

- Community College Diploma in Business or equivalent
- A minimum of 2 year experience in customer service
- A minimum of 2 year of experience in data entry
- Good problem solving and decision making abilities
- Excellent communication, interpersonal and listening skills in order to consult effectively with individuals and their families, community agencies and various other community-based organizations and professionals
- Ability to follow flexible working hours in order to meet deadlines
- Providing proof of vaccination for COVID-19 and maintaining vaccination status as necessary from time to time during employment.

The successful applicant will be hired in accordance with the provisions set out in Article 10.04 of the current Collective Agreement.

**HOURS OF WORK**:Monday to Friday, 8:30 am - 4:30 pm, 40 hours/ week with one-hour paid lunch break. Flexibility is required as needed.
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Central West Specialized Developmental Services will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- We thank all applicants for your interest in our organization but only those selected for further consideration will be contacted._

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: From $24.05 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service: 1 year (required)