Logistics Coordinator

Raven Force Couriers is searching to fill a position for a **Full-Time, Logistics Coordinator/ Customer Service Representative**

**Responsibilities**:

- Assist supervisor with warehouse management.
- Help warehouse manager with loading/unloading trucks.
- Preparing skids for customer pick ups (will require ability to operate a pallet-jack or forklift; training available).
- Act as the main point-of-contact for final-mile deliveries.
- Oversee customer’s freight through tracing and tracking.
- Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
- Ensure service completion and provide proof of delivery.
- Manage customer support by responding to and handling all daily customer service requests.
- Notify customers of any delays in shipping and dispatching points.
- Perform various data management tasks. Scan and manage parcel with minimum sort errors.
- Greet customers who come to pick up their parcel at the delivery center. Process pick-up requests and enter data in the system.
- Accept both written and verbal communications from customers and fellow team members and relay information appropriately.
- Ensure the cleanliness of workplaces to ensure that they are always presentable
- Follow the occupational health and safety rules in force.
- May require to go on a delivery route if short-staffed.

**Requirements**:

- Demonstrated prior experience in customer service roles.
- Previous experience in a warehouse setting.
- Excellent communication skills both written and oral.
- Experience using a pallet-jack/forklift is preferred. (training available)
- Possession of a valid driver's license.
- Proficient in English.
- Excellent organizational skills.
- Ability to work well under pressure in a fast-paced environment.
- Ability to lift 25 pounds.

**Who are we?**

Raven Force Couriers is a fast-growing logistics company born during a time of adversity. Created during the COVID-19 pandemic, our company has continued to forge through and continue to grow. Now, we are looking for more individuals to help the company reach the next level. We are an equal opportunity company and fully recognize that each individuals’ diverse characteristics, backgrounds and perspectives contribute to a unique and world-class team.

Our number one goal is to ensure complete client satisfaction. We offer a full range of courier service levels to suit the needs of businesses in the Greater Vancouver Area and throughout Vancouver Island. When customers are unable to find their desired services, we tailor-make our services to meet any and all expectations for service and reliability.

Pay: $18.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2C 4E8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable operating a pallet jack or forklift?
- How many years of customer service experience do you have?
- How many years of warehouse experience do you have?
- Do you have a valid driver's license?
- Do you have a personal vehicle to commute to and from the workplace?
- Have you ever worked with Raven Force Couriers before?
- When would be the earliest date you could commence employment?
- Does the mentioned wage rate/hour meet your expectations?

Work Location: In person

Expected start date: 2024-09-01