Lead Host

Job description
Introducing Hollyburn Country Clubs New Restaurant
In June 2025, we unveiled an exciting new dining destination at Hollyburn. This contemporary restaurant redefines the dining experience for our Members, blending exceptional service, high-quality food, and a vibrant atmosphere. Our goal is to craft a space where our members can gather, celebrate, and create cherished memories, all while enjoying the highest standards of hospitality and culinary excellence.
About Us
Hollyburn Country Club - A Private, Family Club
Hollyburn Country Club offers Members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our Members.
Our Values
Community - Foster strong connections and a sense of belonging.
Respect - Uphold a culture of courtesy and mutual respect.
Hospitality - Deliver exceptional service in everything we do.
Evolve - Embrace change and strive for continuous improvement.
Magic - Create memorable experiences that go above and beyond.
Position Summary
Our service mission is to provide the Hollyburn membership with an unparalleled dining experience in a premium casual setting. By delivering exceptional hospitality and attentive service, we aim to create memorable moments that our Members are proud to share with family and friends. The Lead Host is the first and last point of contact for guests, setting the tone for their dining experience. This role is responsible for overseeing the host team, managing reservations and guest flow, and ensuring that service standards are consistently upheld. The Lead Host guides and supports the host team to deliver warm, efficient, and professional service aligned with the restaurant’s standards.
Position Responsibilities
Guest Experience & Front Door Operations
Greet and farewell guests warmly and professionally
Manage reservations, seating charts, and table turns efficiently to maximize guest flow
Manage the waitlist and communicate accurate wait times to guests in a confident, reassuring manner
Handle guest complaints or concerns discreetly, escalating to management as needed
Maintain composure and a leadership presence during busy periods
Team Leadership & Coaching
Oversee host team operations during service
Guide, train, and support hosts in their responsibilities and standards
Delegate host roles each shift (e.g. greeter, reservation manager, seater, phone host, support) for smooth coverage
Provide real-time coaching and feedback to develop team skills and confidence
Model professional demeanor, appearance, and guest interactions at all times
Communication & Coordination
Communicate effectively with managers, servers, bartenders, and kitchen team to ensure seamless service flow
Attend pre-shift meetings prepared with reservation and waitlist updates
Support overall service operations by anticipating needs and assisting as required
Skills & Qualifications
Strong leadership and team coaching abilities
Confident and poised under pressure
Previous restaurant or hospitality experience is an asset.
Valid Serving It Right and Food Safe Level 1 certifications (required).
Confident, polished appearance aligned with fine-dining standards
High attention to detail and commitment to guest experience
Flexibility to work varying shifts, including days, evenings, weekends, and holidays.
Own transportation is an asset due to the Club’s location and limited public transit options.
Perks & Benefits (FT)
Competitive Compensation
Comprehensive Benefits Package
Employer Contribution Matching Pension Plan
Paid time-off
Free on-site parking
On-duty staff meals (taxable benefit for full-time and part-time employees only)
Company events
Sports Boutique discount
Training Premium - Receive additional compensation for the three weeks of training with Servers Excellence before the restaurant opening.
Tips/Gratuities - Earn recognition for the exceptional service you provide to our Members.
Perks & Benefits (PT)
Competitive Compensation
Paid time-off
Free on-site parking
On-duty staff meals (taxable benefit for full-time and part-time employees only)
Company events
Sports Boutique discount
Training Premium - Receive additional compensation for the three weeks of training with Servers Excellence before the restaurant opening.
Tips/Gratuities - Earn recognition for the exceptional service you provide to our Members.
**Working Conditions**:
This position operates 100% on-site
Regular evenings or weekend work may be required during peak periods or special events
Own transportation is an asset as public transportation is not frequent to/from the Club
Additional Information
Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of