Client Services Billing Analyst

2 weeks ago

Aurora, Canada TC Transcontinental Full time

**Client Services Billing Analyst**Location: Aurora, ON**

**Create value at TC Transcontinental**At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team.** The Client Services Billing Analyst will function as a key liaison between the Client and the Instore Marketing team. Reporting to the Client Services Supervisor, the role of Client Services Analyst is to correspond with customers regarding payments, issuing invoices and providing excellent customer service.**We have been driving innovation since 1976.** With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.**When your actions lead to success**
- Complete weekly and monthly billing by entering information into system.
- Responsible for accurate and timely preparing of billing invoices
- Reconcile sales order records with shipping documents to ensure clients are billed correctly
- Works under the close supervision of a team lead or supervisor;
- Maintain invoicing for all projects, including capture of all additional billable charges
- Perform a variety of clerical and other duties as assigned
- Prioritize workload when faced with multiple requests and changing business dynamics;
- Work as part of a team, follow and adhere to Transcontinental’s code of ethics and participate in the Continuous Improvement efforts;
- Fully understand and adhere to all relevant Environmental, Health and Safety, Human Resources, Quality, Security and Company policies and procedures;
- Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act and all other applicable legislated, environmental, health & safety regulations.

**When your expertise drives us.**
- Post-secondary education with minimum two (2) years in client facing role
- Billing experience is an asset but not required
- Ability to identify process improvements to the current billing procedure
- Strong attention to detail
- Working knowledge of billing procedures
- Excellent data entry skills
- Ability to efficiently perform billing activities
- Strong customer service skills
- Excellent objection handling and negotiation skills
- Able to work efficiently as part of a team as well as independently
- Superior oral and written communications skills and organizational skills
- Ability to work in a fast-paced environment, handling multiple jobs simultaneously & managing prioritization of issues on a daily basis.

**When benefits really help you live better.**
- Group insurance (including health, life, disability, dental and travel insurance)
- Pension plan with company match
- Paid time off
- Supplier discounts on various products
- Regular full-time position
- Employee-involved decision making

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