Coordinator - Health Equipment Loan Program

4 days ago

Lower Mainland, Canada Croix Rouge Canadienne Full time

**Title**: Coordinator - Health Equipment Loan Program

**Employee Working Location**: In-person (Surrey)

**Employment Status**:Temporary Full-time (6 Months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

**In this role, you will**:

- Ensure that client services objectives and targets are met, monitor program delivery to ensure high performance standards and quality control.
- Assist in developing annual action plans for the client services team.
- Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
- Liaise with Talent Acquisition, Shared Services and Volunteer Engagement Experience regarding volunteer requirements necessary to achieve program objectives.
- Develop and implement volunteer retention and engagement activities.
- Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
- Contribute to and recommends modifications to systems designed to streamline, better secure or otherwise improve service delivery.
- Track financial and equipment donations and initiate corrective action when required.

**What we are looking for**:

- The minimum qualifications for this position are the completion of a two (2) year post-secondary diploma with a concentration in rehabilitation sciences, social services, business, and a minimum of two years of experience in volunteer management in a service-oriented capacity, or an equivalent combination of education and experience.
- Proficient in MS Office suite.
- Strong interpersonal skills.
- A collaborative approach to finding solutions.
- Ability to influence and lead others.
- Proven customer-service orientation.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge and experience working in health programs is an asset.
- Experience working with a diverse population, and an understanding of cultural issues is an asset.
- Fluency in English is required, and fluency in another language is an asset.

**Working conditions**:

- Frequent travel around the lower mainland region region.
- Valid Provincial Class 5 driver’s licence.
- Current First Aid Certification, or willingness to take training.
- Some work will be conducted during non-traditional work hours, (Saturdays).
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

RegularRecruitment #CHW-HELP

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