Desktop Administrator

2 weeks ago

Toronto, Canada Company3Method Studios Full time

**Position: Desktop Systems Administrator, Systems Operations**
**Location: Toronto, Canada**

**Facility: Stereo D**

Stereo D is the recognized leader in high-quality conversions of 2D theatrical content into stereoscopic 3D imagery. Formed in 2009 and acquired by Deluxe Entertainment Services Group Inc. in 2011, the company works with major motion picture studios, directors, cinematographers, and VFX supervisors to bring their vision of 3D storytelling to the screen. Stereo D has completed work for such films as STAR WARS: ROGUE ONE, THE FORCE AWAKENS, FANTASTIC BEASTS AND WHERE TO FIND THEM, DR.STRANGE, CAPTAIN AMERICA: CIVIL WAR, ASSASSINS CREED, and X-MEN: APOCOLYPSE in 3D to name a few. The company also provides end-to-end 3D production services on feature films, television productions and commercials. This position will be based in our Toronto facility and onsite work is required.

Stereo D is a business run by filmmakers, valuing artistic excellence and speaking the language of film. Our production teams and artists are among the best in the business, driven by an innate passion for all things film. Our unique artist-centric environment enables our people the creative freedom to conceptually support the creative visions of directors, delivering the finest, most dynamic 3D imagery in entertainment.

Stereo D is an Equal Opportunity Employer.

**About this position**:
The Desktop Administrator position reports to the Manager of Systems Operations. This position will be responsible for diagnosing and troubleshooting production systems hardware and software related issues. The position also plays an integral role in assuring the artists can work and function on a productive level with mínimal to no downtime due to technical complications.

**Duties and Responsibilities**:

- Deploy and maintain workstations, software, and other infrastructure that runs our operations.
- Quickly diagnose and resolve infrastructure hardware and software issues.
- Maintain and ensure compliance with our security policies.
- Identify any risks to production systems integrity and coordinate remediation projects with other team members.
- Address a variety of complex problems with clear focus and concise communication while servicing Production needs within a fast -paced dynamic environment.

**Requirements**:

- 2+ years experience as a desktop administrator in a VFX/Animation studio in a feature or episodic environment.
- Knowledge and experience of VFX/Animation pipeline tools and supporting technologies.
- Excellent Customer Service and proven communication skills - must be a team player (hard requirement).
- Degree in Computer Information Systems or related certificates preferred.
- General understanding of security practices: (i.e. MPAA, Disney, ISO 27001, TPN).
- Flexibility with hours is required; may include nights/weekends at times to cover production needs.
- Desktop support experience including but not limited to:

- Workstations, laptops, printers, multiple display devices, IP phones, and peripherals.
- Basic network troubleshooting skills.
- Windows, OSX, linux platforms.
- Ability to lift a minimum of 50 pounds.

**Diversity and Inclusion at Company 3**:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

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