Desktop Administrator

**ABOUT US**

CI Global Asset Management is one of the country’s largest investment fund companies. CI is known for its innovation and ability to adapt quickly to the changing needs of Canadian investors. It provides employees with a fast-paced and challenging work environment with opportunities for advancement. CI is part of CI Financial, a diverse group of financial services firms.
**POSITION**:Desktop Administrator
**LOCATION**: Toronto, ON.
**STATUS**: Full-time
**JOB OVERVIEW**

The Desktop Administrator (End User Services Specialist) is responsible for assisting in the design, implementation and operations of CI Financials end-user computing technology. S/he are to work on delivering both innovation and continuous improvement as it relates to end-user compute services. S/He are also to provide support and able to interface with the relevant vendors to resolve issues related to Office 365 (including SPO, Teams, etc.), MFA providers, Contact Center, Telecos, and end-user hardware (mobile, laptops, AV equipment, etc.)
**WHAT YOU WILL DO**
- Manage the user endpoint environment as it relates to architecture and security
- Lead the design and implementation of computing solutions that deliver a high-quality experience for end-users
- Manage client facing GPOs
- Manage Single Sign On And MFA Solutions
- Lead Development and manage AV and Collaboration Room Technology
- Identify areas of continuous service improvement as it relates to end-user compute
- Provide third level support for end-user computing technology
- Liaison with appropriate third-party vendors as it relates to end-user computing technology
- Ensure end-user technology is patched and updated in accordance with CI standards
- Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library and Software Center
- Monitor supporting systems to ensure maximum uptime and availability
- Participate in Major Incident Management process as the SME for End-user Compute
- Fine tune and optimize systems to ensure maximum performance benefits
- Provide after hours support based on the scheduled rotation
**WHAT YOU WILL BRING**

Education and Training
- Post-secondary education in computers or related discipline, or equivalent work experience.
- Microsoft Certifications around MS 365 and Mobility and Security are preferred or equivalent experience

Experience
- 5 years of experience supporting and administrating a Microsoft Environment
- 5 years of experience with supporting and configuring SCCM
- 2-3 Advanced AV and Collaboration Technologies

Knowledge, Skills and Abilities
- Possess advanced knowledge around Microsoft Technologies including Active Directory, Exchange Online, SCCM, Intune
- Technical and practical knowledge of PowerShell scripting for administration, automation of processes, and issue resolution
- Understanding of security technologies
- Ability to drive Continuous Service Improvement
- Excellent customer service skills with the ability to work with end-users to drive change
- Ability to work independently and with a team
- Strong written and verbal communication/presentation skills
**WORKING CONDITIONS**
- Travel between local locations as required
- Normal office environment
- Rotating On-Call support occasionally required
- Overtime
- Occasional lifting is required
**WHAT YOU CAN EXPECT FROM US**

Our dedication to the Employee Experience at CI is aimed at supporting, empowering and inspiring our talented team through:

- Recognition & Compensation
- Training & Development
- Health & Well-being
- Communication & Feedback

If you are a passionate, committed and dynamic individual, please submit your resume in confidence by clicking “**Apply**”.

Posting Tag: IND#