Volunteer Program Coordinator

Are you a consummate people-person with expertise in volunteer management? Are you a self-motivated, organized, and clear communicator? Do you want to engage more library lovers in supporting one of Edmonton’s favourite causes by coordinating EPL’s Volunteer Program framework? If so, this is the place for you

EPL continues to be one of the most used and loved services in Edmonton. We are a small team with big ideas, and our work directly impacts the ability to offer vital services to all Edmontonians for years to come. You can be part of connecting more Edmontonians with EPL’s cause

EPL is looking for a passionate and innovative Volunteer Program Coordinator to grow and sustain its volunteer program. The Volunteer Program Coordinator manages the recruitment and coordination of volunteers, supports the development of Volunteer roles, and reviews the Volunteer Program for continuous enhancements. This professional will also be supporting other EPL initiatives as needed.

**Responsibilities include**:

- Determining EPL volunteer program needs in collaboration with EPL departments and teams.
- Reviewing, updating, and implementing the volunteer recruitment and retention strategy.
- Continuous improvement of program based on industry best practices.
- Reviewing, updating, and implementing both formal and informal recognition programs and practices for volunteers.
- Collecting data to assess the success of the Volunteer Program in meeting its objectives.
- Managing EPL’s volunteer database.
- Organizing and executing EPL’s book sales.
- Supporting fund development initiatives such as donor stewardship events, acquisition events, and other administrative tasks.

**Job Requirements**:

- Related degree with a minimum of three years of progressive experience in Volunteer management.
- Certificate in Volunteer Management is preferred.
- Experience utilizing contact management databases.
- Experience in effective goal setting, action plans and evaluation of successes and failures.
- Experience within a public sector or non-profit fundraising environment is preferred

**What do you need to bring to this position?**
- Excellent project management, communication, presentation, and relationship-building skills.
- A strong customer-centric approach demonstrated by the ability to anticipate, understand, and respond to the needs and expectations of volunteers and donors.
- Superior problem solving and organizational skills, and the ability to deal with multiple deadlines and demands.
- Strong decision-making skills demonstrated by strategies that move the organization forward.
- Ability to research, analyze, organize and report results.
- Strong customer service orientation and the ability to work effectively with outside organizations.
- Demonstrated ability to work independently, set priorities, manage workloads, and meet project deadlines.
- Demonstrated ability to lead and facilitate change.

**Note**:

- Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.
- Subject to variable hours of work and scheduling may vary based on operational needs.

**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

**Hours of Work**: 28 hours per week.

**Pay Band**: $40.23 - $50.29 per hour*- Approximately $58,800 - $73,503 per annum based on a 28-hour work week.