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Associate, It, Application Analyst

2 weeks ago

Toronto, Canada MUFG Investor Services Full time

Full-time

Office Location: Toronto

Rank: Associate

Employment Type: Permanent Full Time

**Company Description**:
LI-Hybrid

**You Will**:

- Act as a first point of contact with business users for Level 1 & Level 2 Incident & Problem Management support by working with vendors & or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
- Document processes, procedures and policies as required for appropriate governance of platforms.
- Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
- Document business user procedures and support user training.
- Participate in co-ordination and implementation of new platform releases with business users.
- Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
- Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
- Support the business in Business Continuity and Disaster Recovery initiatives.

LI-Hybrid

**Qualifications**:
**You Have**:

- Bachelor’s degree in Computer Science or a related technical field, or equivalent experience
- An understanding of Application/Database infrastructure setup and management

**Preferred**
- Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
- An understanding of Application/Database infrastructure setup and management.
- Experience in technical writing/documentation skills.

**Additional Information**:
What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.