Customer Service Representative

2 weeks ago

Surrey, Canada Latoplast Ltd Full time

**Job description**

We are seeking a Customer Service Representative working out of our Surrey, BC branch.

Happy customers means we have provided excellent customer service and it’s something we strive for at Latoplast Ltd. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our customers.

**Things you are good at**:

- Answer in-bound calls from customers in a professional, clear and courteous manner.
- Ensure customer requests are handled to completion in a timely fashion
- Manage the day-to-day relationships of customers
- Respond to customer product inquiries
- Contribute to a positive working environment
- Liaise between customers, sales representatives and management
- Data entry of orders into order system and ensure orders are shipped on time
- Be knowledgeable of company products and policies and procedures

**Requirements**:

- Excellent English communication skills is a necessity
- 1 year or more customer service experience
- Preferred post-secondary education
- Computer literacy
- Excellent problem solving abilities and detail oriented
- Ability to work well under pressure
- Comfortable and proficient with basic math skills
- Able to learn quickly and maintain a high-level of product knowledge
- Able to work cooperatively in a team environment
- Takes initiative - acts and preemptively solves problems
- Flexibility - adapts to different challenges and enjoys multi-tasking

**Salary**: $50,000.00-$57,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

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