Customer Service Representative

1 week ago

Surrey, British Columbia, Canada Henlong Market Full time

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Representative at Henlong Market, located in Surrey, BC. The representative will engage with customers to provide excellent service, address inquiries, and resolve concerns. Key responsibilities include greeting customers, assisting them with locating products, managing transactions, handling customer complaints, and maintaining a tidy and organized work environment. Additionally, the role involves coordinating with team members to ensure smooth daily operations and supporting inventory tasks.

Qualifications

  • Strong communication, active listening, and interpersonal skills
  • Proficient in problem-solving and conflict resolution
  • Customer service experience and ability to maintain a friendly demeanor
  • Basic understanding of point-of-sale systems and cash handling
  • Ability to multitask in a fast-paced environment while maintaining attention to detail
  • Willingness to learn about products to assist customers effectively
  • Experience in retail or the food industry is an asset
  • High school diploma or equivalent required
  • Fluency in multiple languages is a plus

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