Crisis Response Worker

1 day ago

Vancouver, Canada Vancouver Police Department Full time

**Crisis Response Worker - Auxiliary / Casual**:
**COMPETITION: #**2535-20250203

**UNIT**:Victim Services Unit
**STATUS**:Auxiliary / Casual - On Call
**HOURS OF WORK**:Evenings / Weekends / Stat Holidays
**SALARY**:Pay Grade 19 - $34.30 to $40.34 per hour
**COMPETITION END DATE**:Monday, February 17, 2025

Responsible for providing direct support services to crime and trauma victims and witnesses.

**ESSENTIAL DUTIES**
- Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation
- Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
- Documents all services provided to clients and performs related administrative duties
- Attends staff meetings and any mandatory training
- Contacts supervisor for consultations for major police incidents
- Other related duties and responsibilities as assigned

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Considerable knowledge of the rules and regulations governing program activities
- Considerable knowledge of the practices and techniques of crisis intervention and follow
- up support as related to the work performed
- Sound knowledge of available community resources
- Working knowledge of court and police procedures as they relate to the work performed
- Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
- Ability to prepare records related to the work
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts

**EXPERIENCE**
**Required**:

- Minimum two years’ direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc.

**Preferred**:

- Direct experience in Victim Services as a paid Victim Services worker

**EDUCATION**
**Required**:

- High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

**Preferred**:

- Degree in the field of Social Sciences such as Psychology or Social Work
- Victim services training

**OTHER REQUIREMENTS**
- Valid Class 5 BC driver’s licence, with a satisfactory driver’s abstract
- Ability to arrive at 2120 Cambie Street within 30 minutes of being requested
- Ability to cover various shifts, as the Unit operates 24/7
- Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
- Ability to work in an environment with a trauma dog present
- Access to a cell phone for deployment purposes

**SELECTION PROCESS**
Applicants will be required to take a written exam.

**_NOTE: This position falls under the jurisdiction of Teamsters Local 31._**

**_THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_**

Education : Other trades certificate or diploma
Experience : 2 years to less than 3 years

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