Team Leader

**Team Leader / Superviosr**

**Who We Are**:
Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world rebuild access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare

**Why You Should Join Us**:
We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development

**The Opportunity**:
The Supervisor is responsible for overseeing the daily activities of the Appletree Medical Centre during their clinical shifts. They provide leadership, guidance and support to the clinic staff, and exceptional customer service and support to our clients and patients.

**Compensation**: $18/hour, plus additional bonuses based on individual services.

**Benefits**: dental, health spending account and Life insurance, with eligibility beginning at 6 months of continuous full time employment (for external hires).

**Type**: Full Time (days, evenings and weekends).

**Reports to**: Team Leader Manager.

**Career Path**: Team Leader Manager or Operations Manager.

**What You'll Do**:
**Schedules & Payroll**:

- Maintain a full-time schedule consisting of clinic shifts (i.e., MA, programs) and administration shifts (to be coordinated and approved by the direct manager in advance).
- Prepare and maintain staff schedules two weeks in advance.
- Approve payroll hours and time-off requests.
- Monitor EMR program schedules to ensure optimal schedule utilization.
- Find staffing coverage for sick calls, and coordinate with other team leaders.
- Review appointments in EMR to ensure they are confirmed and follow up with the appropriate parties as necessary.
- Execute contingency plan for short-notice scheduling changes.
- Other duties, as assigned.

**Inventory**:

- Maintain proper inventory levels.
- Oversee and complete action requests.
- Oversee and bear responsibility for the maintenance of the high cleanliness, professional and performance standards of the clinic.
- Other duties, as assigned.

**Be an ambassador for Appletree Medical Group**:

- Lead by example and motivate team to perform to their highest potential.
- Create task lists for clinic staff.
- Act as a resource to answer non-medical questions from clinic staff, physicians, and patients.
- Assess, coach, and manage job performance of all clinic staff.
- With the direction of the direct manager, implement procedural changes in a timely and effective manner.
- Liaise with the direct manager and HR department to forecast staffing needs and assist with the hiring process.
- Reconcile unbilled visits.
- Other duties, as assigned.

**Inspections and Meetings**:

- Prepare for monthly site inspections and participate in site inspections of other locations.
- Attend weekly Operations meetings and report on progress towards shared goals.
- Lead monthly staff meetings with updates provided by the direct manager.
- Follow the disciplinary process with staff, as needed.
- Other duties, as assigned.

**Training**:

- Discover training needs, organize, and manage staff training and development.
- Prepare clinic staff in advance of specialty training, including but not limited to injections and programs.
- Act as a successful partner to new colleagues and clients; provide training to new clinic staff.
- Answer questions, provide support, and report performance concerns to the direct manager when appropriate.
- Other duties, as assigned.

**Flexibility**:

- Work a combination of days, evenings, and weekends.
- Work at various clinic locations, based on business needs.
- Work Medical assistant and Telemedicine Assistant shifts
- Other duties, as required.

Supervisors may have the opportunity to train Medical Assistants in one or more specialty programs (e.g., Co